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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased my house in Albuquerque, NM in December, 2020. The roof was installed in August 2014 by Belding Industries (now "Belding No Leak Roofing") and has a 10 year transferable warranty. The warranty expires next month (8/29/24) according to the Belding paperwork of which I am in possession. Belding sent a tech here on 7/8/2024 to address my phoned-in complaint of leaks in 4 separate locations when it rains. The tech, *****, said he would come back very soon - possibly even later that week - to recoat every seam on the TPX material because he could not find specific, likely locations of the leaks. I never received any notification from ***** or any Belding employee after that. I called Belding today (7/22/24) at around 8:30 AM, explained the situation to *******, and said I needed that service ***** promised me on 7/8/24.. She said she would contact ***** and get back to me. I called her again at around 11 AM since I had not heard from her. She said she was having trouble contacting ***** and she promised to call me before COB to give me status regardless of whether she reached him. I said I now have even more leaks - 4 in the bedroom alone - and need immediate priority. She never called me so I called a third time but it was 3:45 PM and they had already left for the day. I left a message asking her to call me tomorrow (7/23/24) and let me know if would be acceptable for me to hire another roofer and send them the bill. I have had persistent leaks during my ownership and they have consistently been slow/unresponsive in addressing them. Now, just 1 month from expiration of the warranty, I must get that seam re-coating they have promised or I will be forced to bear the cost myself. I also need them to pay for repair of the damage the many leaks have cause to the ceiling sheet rock on the inside of the house over my 3-1/2 years of ownership. Please contact them ASAP to resolve this and, importantly, to formally register my complaint while still under warrantyBusiness response
08/12/2024
We went out to his home and corrected the problem August 7th around 9:45., and 9th 7:30 am. He said that he satisfied according to the tech.Customer response
08/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *********
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Contact Information
403 Haines Ave NW
Albuquerque, NM 87102-1320
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.