- Location of This Business
- 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110
- BBB File Opened:
- 10/28/2021
- Years in Business:
- 3
- Business Started:
- 6/10/2021
- Business Incorporated:
- 6/10/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- AF Cultures
- Afcultures Cutting Metal Wall Art
- Hoang Son Ecommerce Development Company, LLC
- Business Management
- Mr. Hoang Nguyen, Customer Contact
- Mr. Jason Nguyen, Manager
- Contact Information
Principal
- Mr. Hoang Nguyen, Customer Contact
Customer Contact
- Mr. Hoang Nguyen, Customer Contact
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
- Serving Area
- 87505
- Products and Services
- Business Signage
- Payment Methods
- PayPal, Credit-Card, Afterpay
- Refund and Exchange Policy
- Return Policy/Cancellations
We can not allow the cancellation of an item after 24 hour as all items hit production the following day. We have time and resources that have already been allocated to processing an item from the time an order is placed. Once 24 hours has passed after the date/time of an order, there will be NO refunds and NO exceptions to this rule because your product will have entered production.
At Afcultures, customer satisfaction is our number one priority. If you are dissatisfied for any reason with your purchase, email us at [email protected]. We will do whatever we can to support you and ensure that you are satisfied.
Our money back guarantee policy does NOT apply to any of our customization pieces. However, refunds are only provided on a case by case basis for custom items. All returns require the customer to ship the item back to us at their own cost before a refund is processed back to their original payment method.
Custom Items/Monograms are non-refundable. We can not allow the cancellation of an item, as all items are made to order. This is nonnegotiable.
Once the order is placed, the color cannot be changed. So please make sure your selection is correct the first time.
You may cancel your whole order and be entitled to a full refund if the order is asked to be canceled in less than 24 hours of purchasing.
Damaged or misspelled pieces. All damaged and misspelled pieces will be replaced with priority production and shipping in 7-14 business days.
Video unboxing is required for after sale policy.
Please note that we only take responsibility for all problems after we can confirm that they happened due to our mistake, so please help to take a video when you receive and unbox your parcel and send it to us in case you need any assistance or support.
Contact us
Have a question about what we do or how we may be able to help you? Or maybe you just want to leave some feedback for us? Either way, you can send us an email to [email protected] and one of our representatives will get back to you shortly. It’s our goal to respond to all inquiries within 24 hours.
Contact Us
Office: 530-B HARKLE ROAD STE 100, Santa Fe- NM 87505- USA
Warehouse: 15080, DESMAN ROAD,LA MIRADA, CA 90638
Phone: +1 (505)-663-6442
Email: [email protected]
- Business Categories
- Signs
Alerts
See What BBB Reports OnPattern of Complaint
BBB Serving New Mexico and Southwest Colorado conducted a file review and found that this company has a pattern of complaints alleging issues with ordered items such as receiving a damaged item, wrong item and the item not being delivered. Consumers also allege issues with the business responding to their inquiries. BBB contacted the company about this pattern of complaints and the business responded with the following:
To sum up, to deal with all of the refund/exchange issues and customer service issues in the meantime and the future, we have built a new customer support team to answer all of emails from customers, and we guarantee that we will answer all emails within 24 hours. Besides, we have new policy to refund/remake new products for customers if the product is wrong, the product is damaged, or the product is lost if there is sufficient evidence.
Alert
In November 2023, BBB Serving New Mexico and Southwest Colorado investigated Hoang Son Ecommerce Development Company, LLC Doing Business as AF Cultures business practices. This investigation was prompted by complaints, Scam Tracker reports and consumer inquiries.
Consumers have alleged the following through BBB Scam Tracker reports:
- I ordered a sign but I never received it. I have tried multiple times to contact seller but have received no response. I want either my sign or my money back my order number is *****
- I ordered a black metal kitchen decor items for approximately $120. I waited for weeks and weeks. I contacted the company. They stated that there was no delay and apologized for the inconvenience but the item was enrote. I continued to make email and phone contact expressing my dissatisfaction with this service. The item I ordered was not delivered and a broken different item was sent. I told them not to resend the item but refund my money in its entirety. They said they would have to notify the right department. No resolution to date.
- Ordered a sign for my son who will be attending culinary school in the Fall. The sign came and the lights never worked and I think it’s because there was no controller attached to the lights. I tried to email them but the contact section of their website shows an email but when you click it there is no email and goes in a loop. I found a phone number and left many messages. Never once did they respond. What a scam! Now I am stuck with a sign that does not work! I put this review on trust pilot and finally got a response. They were so sorry for my issue and said they would help. They also in the same email asked me to take down my review. I said I will when they help me get the sign to light. Never heard from them again. Still stuck and no way to contact them. I am so upset!
BBB made inquiries to AF Cultures via email asking the following:
1- Details for if they have a location in Delaware with a warehouse in New Jersey, operating under AF Cultures.
2- To provide a physical New Mexico postal address and documentation of the business or a principal of the business residing in New Mexico. And their mailing address.
3- Contact information.
In March 2024, the business responded to our investigation questions:
Question 1- Business has stated that the contact information in Delaware and New Jersey is no longer valid.
Question 2- Business has provided a New Mexico registered agent's address as their their mailing address. BBB has not received a physical New Mexico address for the business operations.
Question 3- Business has provided the name and phone number of their manager.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business and BBB is unable to verify the true location of the business operations.
If you are having difficulty with a purchase, and have not already done so, you may want to contact your payment provider, such as your bank, credit card company, electronic draft company, prepaid card, etc. to file a dispute. Filing a dispute is time sensitive and should not be delayed. However, not all payment providers allow disputes. Consumers may want to check with their payment provider prior to purchase to find out what payment protection options are available.
You may also want to file a complaint with the Federal Trade Commission and/or the Federal Bureau of Investigation Internet Crime Complaint Center.
Contact Information
1209 Mountain Road PL NE, Ste R
Albuquerque, NM 87110
Accreditation
This business is not BBB Accredited
Years in Business: 3
BBB Rating
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