ComplaintsforMichael Victor's DBA as Greg’s Towing

• Initial Complaint

  05/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My vehicle was towed sometime between 7:30pm and 10pm on 5/5/2023. When I went to where I parked my jeep I noticed that it was gone so I immediately called the number on the sign. After calling it the man who answered the phone was incredibly rude and refused to answer any of my questions, he sounded like he was half asleep, he was annoyed that I was asking him questions and said “I can’t answer anything call back at 9am when we open”. I cannot believe my car was taken somewhere and the person who took it refused to give me any answers. Secondly, when I called back in the morning he told me the fee would be over $300. Without telling me why or anything. He told me I could go pick it up now that someone was there.

• Initial Complaint

  05/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On Friday, April 29th, 2023 My vehicle was towed from ****** ******* Apartments, located at ***** ****** **** *** ************ ** *****. For expired tags, on Saturday, April 29th, I went to work (I do home health care) and my client, who is disabled, asked me why I walked to work, so I proceeded to tell him how my vehicle was towed. He asked what towing company it was, and I told him it was Greg's towing. He said that's just down the street. I told him I needed to go over there to get my driver's license so I could get a duplicate title so I could get the vehicle out. He said, "Let's take the bus over there and see if they will let us get your wallet out. I thought it was a good idea because I'm always encouraging him to get out of the house, so Mr. ******* and I got the bus to Greg's towing, located at ***** ******* *** *** ************ ** *****. When we arrived, we looked around for an office building so we could knock on the door, but it was just a chain-link fence surrounding a lot of parked vehicles while standing on the public sidewalk. I did look around for my vehicle, which I did spot in the far south-end corner of the lot. I did not see any employees around, so I sat on the sidewalk to look up the phone number to give them a call. A lady answered and said that they were closed and that they would be available the following day, which was Sunday, April 30, 2023, so I told my client I would have to come back tomorrow because they were closed. As we proceeded to walk east on ******* Road, a car came racing down the road and slammed on its brakes. When he approached us, he had his passenger window rolled down and said, "What the “Explicit” are you guys doing at my lot?" At first, I thought he had us mistaken for someone else, but I soon realized he was the owner of the company. I then proceeded to tell him my vehicle was at his lot and we were doing nothing wrong but just looked through the fence we were on the sidewalk we never step foot on his property he said he didn't give a “Explicit” then he pulled out a gun pointed at us and said stay away from my lot at that point I got really angry and told him do you think that gun intimidates me he immediately pulled it back and said I didn't point it at you when that's exactly what he did I told him do you approach everybody who looks through your fence like this because I'm sure I'm not the first one I'm sure you get this on a weekly basis so at this point I couldn't understand why he was so angry so I decided to get my phone out and start recording him My client uses a walking stick everywhere he goes to help with his balance. Well, the gentleman started seeing what you were going to do with that stick. He said nothing; it's my walking stick, and he threw it on the floor. I'm not threatening you. This is my walking stick." In fear of this man, who is one of the biggest men I have ever seen, he then rolled up his window and took off west on *******. As I was recording the incident, I decided I was going to get his license plate, so I pointed the phone towards the rear of the vehicle. The vehicle then came to a screeching halt. He then threw his vehicle in reverse and began to come at me at a high rate of speed. I told my client to get out of the way while I proceeded to walk towards the sidewalk. He then stopped the vehicle at the exact location where I was previously standing, jumped out of his vehicle, and said, "Are you recording me “Explicit” I'm thinking he was so upset that he didn't realize I pulled out my phone and had it pointing at him the whole time he started to bring up the walking stick again, asking my client if he was threatening him with it. When my client didn't say a word, he then proceeded to throw the stick on the floor again and told him, I'm not threatening you with anything; that's my walking stick. He began walking towards my client, telling him he was going to beat on him. I then told him if you touched my client, I was going to sue the s*** out of you. He then looked at me and said, I'll get you on the side “Explicit” I then told him I got all these threats you are making on camera, and he then jumped in his car and drove away. So at this point, I'm trying to decide whether I should call the police and make a report about him pulling out the gun. I didn't feel comfortable with that because he does have my vehicle in his possession at this point, and they were also going to have to question my client; he was going to have to write a statement and possibly go to court. It was also a Saturday afternoon, and I knew we would be waiting hours for an officer to arrive, so I decided to wait to see what was going to happen. Sunday comes around. I called around 1:35, and I knew there was going to be resistance, but I asked them if I would be able to go to the lot and get my driver's license for my vehicle because I need to get a duplicate title. She then asked what vehicle it was and told me, "Oh, it's you. I told you yesterday that we closed at 2:00. No, you didn't mention what time you closed, but I didn't ask either, so I replied, "I'm about 5 minutes away. I can be there before 2:00 p.m." She then came up with another excuse that they left 20 minutes early today, but a minute ago you told me you closed at 2:00 pm. When you think it can't possibly get worse, it does, so I have been trying to come up with the money to rescue my truck from these hoodlums. On May 4, I arrived at work and saw a purse I had in my vehicle sitting on the counter at my client's house. I was really confused about how he was in possession of my purse and belongings, so I asked him why in the world my purse and other items were here at your place. He then told me that since I live close by, I decided to go to the tow yard and ask for your purse. I could have blown my top. How dare this tow truck company allow someone who has no authorization to take my vehicle or my belongings? The minute the tow truck takes possession of my vehicle, they are responsible for it, and they let just anybody take my purse. Mr. ******* is not allowed in my vehicle when I'm not in it. I would have never given him my purse to hold, but the tow truck company decides to let another unauthorized individual access my vehicle and walk out the lot with two purses. At this point, I don't feel I need to pay these people. I'm not sure exactly what would make this situation right, but as far as I know, I do not want to pay the bill I feel they owe me. At this point, I feel if I go to the cops and show them the video, they will take this individual's rights to own a gun away for pointing the gun at civilians for no reason. I don't feel like this is the end; he's made a threat to get me on side, which can be seen and heard on the recording. I look forward to hearing from you as soon as possible to resolve this problem! If this matter is not resolved in a timely manner, I will seek legal action. Please contact me at phone at ************ or by email: **********************  Sincerely, ****** *********

• Initial Complaint

  01/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of incident and transaction: 1/28/23-1/29/23 On Saturday the 28th I parked my Subaru Forester in an open and unmarked parking space near ********* and ******* Ave, near ****** **********. I arrived around 5:30 p.m. After an evening of dinner and drinks at the local businesses, I arrived to find my vehicle missing. I called the police department and gave them my VIN and a towing company (****** ******) had towed my vehicle and called it in, per towing regulations. However, there is ZERO reason at all to have towed my vehicle in an unmarked spot as I was a patron of various nearby businesses. Basically, they "legally" stole my car saying that I was not a patron of the business they serve but not only did they not have proof of that, the space was unmarked as I stated. When I retrieved my vehicle, I had to pay $290 to retrieve it with all sorts of extra fees. This is extortion and fraud. They stole my car for me to pay them to get it back under the guise of being allowed to tow it. Additionally, on the "bill" it says they towed my vehicle 15 minutes after I parked there at 5:47. This tells me that they were hovering, watching, following and recklessly and needlessly towed my car. That is frightening. They only allowed cash payment and of course, I needed to get my car back so I can drive my child around and go to work and its my property, so I was not going to argue in person. When I called on the evening of the 28th, to question the whereabouts of my car and the "why" they towed it, the man I spoke to was hostile to me and accused me of being rude for being upset that my car was missing for no reason. I did not feel safe. He said I could call back in the morning and possibly get my car back. I was so scared to call this business back, that I had a male friend call and drive me there to pick up my car. They are taking advantage of innocent people and make up fake rules that allows them to steal cars and store them in their lot and make people pay.

• Initial Complaint

  12/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My vehicle was towed by Greg’s towing company on Monday, November 29, 2021 between the time of 12 and 12:30 PM. Upon retrieving my vehicle I noticed damages that were caused by the tow truck driver. Damages included a 5 to 6 inch scratch to the passenger side near the back wheel and minor scratches on the trunk. Upon reporting the damages the office clerks was dismissive and offered minimal solutions and said that she would be the one to contact the manager to report it. The office clerk neglected to give me a receipt after paying $161 cash for the transaction and neglected to follow up with a copy via email when I contacted them later that day. Two business days passed and I received no email or phone correspondence from the business . Upon calling the business back on Wednesday, December 1 the owner denied responsibility for the damages and said that they would refuse paying for repairs.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩