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ComplaintsforJ&G Auto & Truck Transmission Repair
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Complaint Details
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Initial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Brought a Dodge Durango to get the transmission rebuild. Paid 1800 dollars to get it done. After repairs were “complete” vehicle has a crank no start problem the vehicle was working fine up until I brought back to the house. J&G is claiming that the PCM fried and they have broken and “repaired” a connector but they are not claiming it was them. Called to see if they can fix it J&G was extremely rude and kept telling me they are not fixing the vehicle becuase they are not experienced in electrical. Vehicle never had a crank no start problem before.Business response
01/06/2022
Good Afternoon,
My name is Jesus H******, owner of J&G transmission repair, ***** ******** is claiming we did work on his Dodge Durango but I have no idea who ***** ******** is. We did work on a Dodge Durango but I believe his father is my customer. Repairs we did on the vehicle were done to the transmission and the external wiring harness to the transmission that was already damaged from wear and tear over the years. Customer was called when the vehicle was finished, and the customer actually drove the vehicle to the bank to get money to pay for the repairs and had no complaints. Vehicle was taken home and from what the customer states they did a full detail wash on the vehicle and that is when vehicle began with a no crank no start problem. I do not know if the PCM was exposed to water when the detail was done and the engine bay was washed. I had my electrician tech who is a third party come and look at the vehicle and he is the one who diagnosed that the PCM had gone bad.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.