Customer ReviewsforHorizon Trust Company

Don't use this company!! We have used this company for 10+ years, and have had nothing but problems with them. They charge a hefty fee to "house" an account, but do little to ensure accounts are handled efficiently or protected. The company has changed their computer management system at least twice, making it laborious for customers to maintain access to personal account information. They have also changed their mailing address on several occasions, but they don't notify affected companies of the change (i.e. affiliated companies and entities that send bills and relevant documentation). We had given on-going authorization to pay our property insurance and property taxes, so we were mortified to discover that our property had lost it's insurance and was on the verge of being auctioned off due to tax liens (since these bills were not received by Horizon due to an address change or paid). Since all bills are supposed to be sent to and go through Horizon Trust for payment, customers don't know if bills are missing (i.e. property insurance and property taxes). We have had to have bills sent to our personal home to ensure bills are received and paid, then we have to pay Horizon to process a payment-what a pain! On more than one occasion, late fees have had to be paid due to slow payment on Horizon's part or Horizon not following specified payment instructions. I would prefer to remove Horizon from these accounts all together, and we will be pulling our assets from this company, as soon as they are eligible.

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with Horizon Trust. We take your feedback seriously and will certainly look into these matters, it is true that we've changed our mailing address in the past, and we always make it a point to notify our clients of such changes. However, it is the responsibility of clients to inform any affiliated companies or entities of the updated address for mail correspondence related to their retirement accounts, as we do not have affiliations with clients' investments. We have over ***** retirement accounts and have no way of notifying entities that send invoices, property tax bills, or checks to Horizon Trust on behalf of the account holder of the change. We ensure account holders know so they can contact entities to ensure they update the mailing address for their retirement account. We genuinely appreciate your longstanding relationship with us and are committed to making things right.

My husband and I have tried numerous times to get the rest of our money out of Horizon Trust, which they have held for years for a company called Biolabs. I have tried to contact the Biolabs Company numerous times and left voicemails. No one has responded. Now Horizon Trust Companys phone number is disconnected. We had invested our money into a maruana company which was Biolabs. We would like our money back!!

We apologize for any frustration you may have experienced regarding your investment. We understand your concerns and have attempted to reach out to you, providing any contact information we have on the investment company. We regret to inform you that we haven't received a response from you. Please be assured that we remain committed to assisting you in any way we can.

Jessika and Brandi were absolutely top notch in helping me free up money so I could pay for my new business venture. They were friendly, warm, and professional. I am so happy I was referred to them. I know I am well taken care of always.

At Horizon Trust we strive to provide the highest level of service to all of our customers. It's always rewarding to hear that our efforts are appreciated and that we've exceeded your expectations.

Very nice and effective customer service provided by ****************** during the transaction process!

Thank you for your kind words and appreciation for the exceptional customer service provided by ******************! We are delighted to hear that your transaction process was pleasant and efficient.

******* was very patient and friendly while working with my existing 401k provider. Horizon Trust was knowledgable and responsive through the entire process.

Thank you for sharing your positive experience with ******* and Horizon Trust! We're glad to hear that ******* provided patient and friendly assistance while working with your existing 401k provider, and that our team remained knowledgeable and responsive throughout the process. Your feedback is greatly appreciated!

******* was an absolute pleasure to deal with!! She stayed on top of the problems I was having and handled them professionally and in a timely manner! Thanks, *********************

Thank you for your wonderful feedback! We're thrilled to hear that ******* provided exceptional service and promptly addressed any issues you encountered with professionalism. It was our pleasure to assist you, and we appreciate your kind words.

The process was made painless by knowledgeable representatives. The service was excellent. Highly recommend.

We appreciate your kind words. We strive to provide the best client experience possible.