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ComplaintsforDuke City Urgent Care, LLC
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Complaint Details
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Initial Complaint
03/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paid $50 copay, Duke City Urgent Care refused to refill my prescription that I brought in with me, my initial reason for the visit was for an x-ray. They did not do either one and denied to service me, I asked for a refund at the front desk and they gave me a number for the billing dept. I called the billing dept and they said would talk to a supervisor and call me back but they never did. I went back to Duke City Urgent Care and they still refused to refund me. I made a complaint.Business response
06/27/2023
We are sorry you were unable to receive the services you requested. After looking at the Provider notes it seems that there were some communication issues and you were unable to stay for the rest of your appointment. We have forwarded your information to our billing department to refund your copay. This can take a few weeks to process.
We apologize for any inconvenience this may have caused you.Initial Complaint
03/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 6/17/21 I paid a $15 co-pay for a visit to this urgent care facility. At the time of check-in I notified the staff that I had already reached my out of pocket max for the year, and so should not have to pay a co-pay, but the person at reception charged me anyway and said if that was true, they would refund me. They never refunded me. I emailed them on 1/24/22 and 1/25/22 when I was doing my taxes and realized the charge had never been refunded. I included in those emails proof from my insurance that they paid a $150 claim and the co-pay I was responsible for was $0, which I am also attaching below. I then called them on 1/26/22 at around 2:45pm local time and spoke with a helpful person who looked up my case and said he agreed my co-pay should be refunded and he would start the process to issue me a refund check. I've never received a response to my emails, or a check. I know it's only $15, but it's the principle. I was straightforward from the beginning about my insurance, I followed up multiple times, and I've still not received a refund.Business response
04/05/2022
Our apologies that this matter has not been handled with immediate effect. I have forwarded this to our billing department to handle urgently and will monitor progress to ensure you receive your refund quickly. Thank you.
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Contact Information
11601 Montgomery Blvd NE
Albuquerque, NM 87111-2660
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | 10:00 AM - 6:00 PM |
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.