ComplaintsforHouston Wholesale Cars, LLC

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November of 2022 I purchased a 2018 Lexus from Houston Auto Sales for 32,122. Upon delivery of the vehicle, I was told the left front tire had been repaired. Two days later the tire blew and I was left on the side of the road. I purchased another tire. I messaged one of the owners and my salesperson but they did not reply. In April of 2023 my new tire kept going low so when I took it to ******** they said it wouldn’t be covered under warranty bc it was being damaged by my vehicle so I replaced both tires for $957.41. I took it for an alignment to solve the problem. That’s when I was told the car needed $2,180.23 of work and was unsafe to drive. This structural problem also caused $2,100 worth of damage to the body which has not been repaired. I have tried to negotiate a trade with the dealership but have been unsuccessful in being made whole financially. The ** *** report addendum signed has a notary’s signature and stamp. The notary was not present upon signing the form regarding the inspection report. It was not explained to me that I was purchasing a car that needed thousands of dollars in repairs for it to be driven at all. It would have had a salvage title if repairs had been made and was extremely unsafe for me and the general public.

  

  Business response

  06/07/2023

  We are writing you in response to a complaint we received regarding a 2018 Lexus IS300. Miss ******* purchase this vehicle from us on 11/18/22 and the first time we heard any complaints was when we received her email on 5/17/23. Houston Wholesale Cars, LLC prides itself on building a long-term loyalty with our customers, and if we had known of her concerns before, we would most definitely would have tried to accommodate her and resolve the issue.
  
  We provided miss ******* with a *** *** inspection  (inspected 8/10/22) in our damage disclosure affidavit. She still wanted to purchase the vehicle. Miss ******* was fully aware of the condition of the vehicle when she purchased it inside our inspection report along with our damage disclosure affidavit. We have two notaries, one of which is always on site to notarize sales documents. Both are trying to verify customer ID and signature when the documents are drawn up. ***** ******* was the notary public on site and was present at the time of the signatures and sale.
  
  On her complaint, she stated that ***** was her salesman, but it was actually ****. **** doesn’t recall hearing from her regarding this matter. From the first time hearing about this matter, I immediately called Miss ******* but you reverted me to text and email only. We texted and emailed back-and-forth several times and at first she asked me to pay for the $3000 in repairs and tires and out of good faith. I agreed to do so. She then stated that she was considering trading in the vehicle back to us. She originally paid $30,450 and the vehicle had 60,247 miles. I offered to give her $27,000 plus the $3000 in repairs on trade for a total of $30,000 even though she put over 12,000 miles on the vehicle. I’m still willing to offer this amount on trade if she purchases a vehicle she was looking at, which is a 2015 Lexus RC 350 four $31,950 and has a retail book of $33,400.
  
  Houston Wholesale Cars LLC would like to resolve this issue with Miss ******* and keep her as a customer. We believe this to be a fair offer considering she put over 12,000 miles on a vehicle in the market has changed in the last six months and she purchased a vehicle. There are many inquiries on this vehicle she is considering buying. I will continue to hold his vehicle for Miss ******* for seven days from today, which will be June 14, 2023. If she needs a few extra days after that, please let me know.
  

  
  

  Customer response

  06/09/2023

  Complaint: ********
  
  I am rejecting this response because:
  Response to complaint
  What I have experienced is unethical, bad business practices and was unsafe for myself and the general public. I did text ******* and the salesperson within days of purchase when the tire they said was repaired went flat.  I didn’t receive a response and wrote it off as a bad tire.  If I would have have known the magnitude of the problem I would have never purchased the vehicle to begin with.  Unfortunately, it took so many miles and time to ware down the new tire so that I would find out that my vehicle was in fact a lemon and branded a salvage title.  The vehicle still needs over 2,000 in body work because of the damage caused by the structural inadequacies.  If the ****** report would have been disclosed, an actual act of good faith, I would have known it was a Lemon and branded a salvage title instead I was given an inspection report that I didn’t understand, as I am not a mechanic nor the responsible professional in this transaction.  Mr. ****** keeps speaking of his actions of good faith.  Acting in good faith would have been selling me a reliable safe car.  Miles, time and the market are completely irrelevant as this isn’t a typical trade in being made whole.  
    As far as the notary being present at signing, lack of appropriate processes will be determined in the paper trail.  The attorney general has accepted my case and I will keep you posted on the outcome so that all consumers in the future are protected and that an unethical businesses practices should be noted accordingly, as this is how some consumers make their decisions.  
  
  
  Regards,
  ****** ******* 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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