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ComplaintsforAirgas Southwest
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Complaint Details
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Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called Airgas to see how much a tank refill would cost. The female that answered the phone asked how big the tank was. She told me $20.24 when I told her about tall the tank was. When I drove from Belen to Albuquerque, the sales man told me that the tank had to be recertified, even though it was his tank that I got from him just a couple of years ago. The charge was going to be $40.00. when I went to pay, there was a problem with my debit card since their address was out of state. I finally got paid for,and was all upset. I just wanted to leave. When I got back in my truck, I started to get back on the freeway and actually looked at the receipt. The charge was $163.74. They charged me $20 for handeling hazardous material, even that was their tank and material. That is rediculous.. The tank tha ws to cost $2024 ended up costing $163.74. I will never deal with them again.Business response
05/06/2024
Airgas sets a high standard for ourselves in service and safety, and we're so sorry to hear this was not met in your interaction with our business. Our apologies for quoting you a different size cylinder from what you actually had. Unfortunately cylinder do go out of date at various times. Mr. Customer I am sure we can fix this for you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.