ComplaintsforNumotion
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** reports the insurance company bought this. She's asked several times for them to replace a worn out barring on a tire on her mobile scooter, she knows it's under warranty. This is a safety issue.Business response
04/22/2024
****** ******** ******
04/22/2024
Re: **** ****** ***** ********
Dear Better Business Bureau:
We refer to the above and your recent correspondence about a complaint filed by **** *******. At Numotion, we take the privacy of our customers’ personal and health information very seriously. Numotion does not disclose information about any customer without authorization from that individual. Since a signed HIPAA release has been received, the details of Mr. ******* are as follows:
The drive wheels were replaced on 8/7/23 (new solutions). Client called in on 9/28 and 12/13 regarding wheel bearings making noise. During those times Numotion was no longer in network with client's insurance to which he was informed to seek out other company in network with ****** HMO. A new order opened on 1/30 where the client was willing to pay out of pocket. Eval was done in-shop on 2/9/24 where it was determined that lock nuts were loose and there was no need for replacement or warranty parts. Client signed service work order noting "both lock nuts on wheels were loose. Cleaned and tightened both and also applied Loctite", work order was labor only. Order was closed and billed as labor only on 2/9/24.
If you have any questions or concerns regarding this letter, please contact Numotion’s Customer Experience Team by writing to us at **** ****** **** ***** ** ************ ** *****. You can also email us at ********************************. Or call ***** *********
Yours sincerely
**** ********
Customer Experience Team
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.