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Complaint Details
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Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Mobile Screen and Glass put in mismatched windows in our home. We live in an HOA. I will be fined by the HOA for mismatched windows. I need the windows to match my other windows. I am scared to death the HOA will fine me and I paid over $900.00 for these windows. Mobile Screen and Glass told the BBB that they would rescreen and make the screens correctly. All I want is for the screens not to look awful and bunching at top and bottom. They cost a lot of money... about $300.00 I need my windows to match and for Mobile Screen and Glass to change them out to match the rest of my windows aswell as the screens redone.Business response
04/29/2024
April 29, 2024
Customer has agreed to and received a full refund for all work concerning this complaint. Total amount refunded $1,196.32.
Thank you,
*** ********
Customer response
04/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********
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Contact Information
8650 Indian School Rd NE
Albuquerque, NM 87112-2839
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 PM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.