ComplaintsforFour Seasons of Angel Fire, LLC

• Initial Complaint

  04/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On the 27th of March, 2024, I called ******* ****** of Four Seasons of Angel Fire to confirm that I could hand deliver payments to an HOA account. I was instructed that yes, it would be an easier way to pay. I did so on the 29th of March, 2024, after having written said checks on the 28th. The checks were deposited on the 5th of April, according to my banking statement. Then, on the 17th of April, I was surprised to see that I had been marked delinquent on paying the HOA dues. I immediately called the office of Four Seasons of Angel Fire to express my concern, but was rebuffed in "***" telling me their firm would look into it. I called back two days later and spoke with someone who did not give a name, and was told the funds had been deposited into a separate account. When questioned on why said funds (check) had been deposited into the wrong account, I was met with increased hostility and ire. I noted that the check was clearly marked for the HOA in question and asked how a dire accounting error occurred. I later noted that said check had been deposited on the 5th of April 2024, but did not receive e-mail of supposed non-payment until the 17th of that month... something that seemed odd to me. There is no clear resolution provided by Four Seasons, no apologies, and while I have provided evidence that all accounts are current and paid, no such evidence has been provided to me. It seems clear that Four Seaons is at minimum deficient in record keeping, possibly guilty of gross malfeasance in money collection, arguably theft.

  Business response

  04/30/2024

  First, I want to apologize to Mr. ********* for any inconvenience this has caused him, **** has been a supportive owner over the years and it is unfortunate he was victim to a glitch with our accounting partners, ****.

  Mr. ********* did speak with me personally inquiring what was the best way to pay his HOA dues, I informed him that there were 3 methods for payment options, first by delivering a check directly to our office a few blocks from where he resides. Mr. ********* delivered the check to our office which then got scanned to our 3rd party accounting department in ****. We transitioned to this **** accounting platform in February 2024 and other than a few minor issues they have performed well for 26 of our managed HOA's. This is the first occurrence of mis-applied owner funds.

  Mr. ********* owns in 2 associations we manage and is listed with the same name in both, upon receipt of the scanned check **** inadvertently applied the funds to his incorrect internal account which made it appear the other account was delinquent. Our system automatically generates a reminder late notice which Mr. ********* received triggering his response and our action. Once Mr. ********* contacted our office our office bookkeeper began an inquiry and found where the mistake was made and had the funds properly applied to the correct account. This mistake would have been discovered in our monthly auditing as well, but that does not excuse us from sending an incorrect late notice. 

  Mr. ********* indicates that he received poor response from our team, I have taken steps to make sure this does not happen again, I hope that our sincerest apologies are acceptable for this unusual occurrence. 

  Customer response

  04/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am disappointed that the business took the full 10 days to respond, and consider the writing to be troublesome. That said, I do accept the response, and I hope to have a productive relationship with Four Seasons in the future.
  
  Regards,
  
  **** *********

• Initial Complaint

  03/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We have a big issue with Angel Fire Resort. We filed for chapter 7 bankruptcy because of the recession which hit my business very hard. We lost our home and all my financed equipment as a self-employed business. We filed against all our debtors including Angel Fire Resort which we owed $5000 in past due maintenance fees. I called the Angel Fire office about our intentions to deed back, and also that we filed bankruptcy in 2009 on this Fairfield property. I sent an email to Mr. S****, indicating that we received a letter from Mr. Michael S*****, Managing Director of Angel Fire Cabin Share Phase II. This letter was a FINAL DEMAND, in this letter was a final request for payment for the overdue balance of $7,793.04. Also, there was a paragraph that indicated "In lieu of payment, The Angel Fire Cabin Share II Association will accept a deed in lieu of foreclosure whereby you deed your interest to The Angel Fire Cabin Share II Association. In the email to Mr. S****, I mentioned that I spoke with Mr. S***** pertaining to this letter, and in our conversation, he said he would honor the deed back and send us the documents. This never transpired and we never received or heard from them until we received a maintenance fee bill of $20,216.00. I responded back with an email to Mr. S*****, disputing this balance due. We received a response back from Mr. S***** that same day and in his email, it says, "I apologize if you were misled by the previous association management company, Angel Fire Cabinshare II has never offered a deed back program since we took over as manager. Four Seasons of Angel Fire has managed the association since September 2016 and you and I have never spoken". I sent an email back to him indicating to him that I was confused because his name is on the letter that offered me the deed in lieu of foreclosure. They are obviously in the wrong in this situation, and we insist that they proceed with giving us the deed in lieu of foreclosure as previously mentioned.

  Business response

  03/31/2023

  Our company, Four Seasons of Angel Fire, manages the Cabinshare II association and answers to a board of directors for the association, we will bring this matter to the boards attention for their decision regarding the complaintant request. Their next meeting will be in April. 
  

  Best regards, 

  Michael S*****

  Customer response

  03/31/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  I look forward to hearing back from Mr. S***** in April regarding the board's review of my request. I would like for the BBB to keep this complaint open until there is an update from Mr. S***** regarding a resolution. 
  
  
  Regards,
  
  **** *********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Customer response

  06/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *********

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This timeshare purchase has been following us around since 1987. The money I wasted on the timeshare could have gotten me a lot further had I actually invested in an honest company. I am tired of making bills to Angel Fire Resort when they were not good to us. They made it seem like this would be something positive but it has only brought us disappointment. There is no reason for us to continue our relationship with Angel Fire Resort any longer. We were under the impression that we would have no trouble trying to use our cabin or even trading it to stay at a resort. However, things never went as planned with Angel Fire Resort. Sometimes, the cabin would not be available to stay the week we wanted to go. We were never able to trade our week for another resort, nothing was ever available. It would have been much easier to book directly through a hotel. The payments were supposed to be reasonable. That quickly changed as the maintenance fees continually rise each year. We have only used the timeshare 6-8 times yet we still have to pay these fees the years that we are not able to use the timeshare. This has taken more money from us than we ever imagined. The purchase has been weighing on us for too long. This is not something that we want to pass onto our family. We are ready to see new places, and be able to bring our animals. The timeshare has restricted us from many experiences that we desperately need. Our lives would be so much better off without Angel Fire Resort. We expressed our concerns and were told to reach out to Michael S*****. After emailing and calling several times, we never heard back from him. This lack of response is unacceptable to us.

  Business response

  07/29/2022

  Unfortunately we are only the management company for the association the complaint-ant is upset with. They purchased their timeshare long before we ever became involved and we answer to a board of directors. We are more than happy to reach out to discuss the complaintants issue and try to come up with an acceptable solution for all parties involved. I will call them Monday 08/01 to discuss. 
  

  Thank you, 

  Michael S***** / Managing agent for Angel Fire Cabinshare Association

  Four Seasons of Angel Fire, LLC

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩