ComplaintsforThe Air Conditioning Co.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an appointment on June 14, 2024. The technician was supposed to change out the blower motor, blower fan, and blower motor bracket, this was all pre-diagnosed previously. After talking to the main office, I was told that the company that makes the blower motor did not want to change the blower motor, until it was verified that it was not going to work. Today is June 15, 2024, the blower motor is accelerating and deceleration. The blower motor is failing, even though the technician had noted this in his pre-diagnosis. I need someone to come today because tomorrow is Father's Day. I called the phone number listed and was told that there was not anyone available until Wednesday. I have been a customer for over one year. I need someone to come out today to replace the blower motor. There should have been no questioning about the HVAC technicians pre-diagnosis.

  

  Business response

  06/18/2024

  *** *****r had a blower motor replaced last year on 09/01/23 by us on a system we did not install. He called in with complaint of the system not cooling properly this year on 6/10/24 and we dispatched our technician to diagnose the unit to see what the problem was. Our technician found that the blower motor seemed to be faulty again. Because, the blower motor was replaced under warranty last year in order to replace it again with no parts cost to Mr. Witter we had to follow manufacturer’s protocol. The manufacturer was requiring that we try replacing the blower wheel and brackets first before they would warranty another blower motor. We communicated this to *** *****r he agreed and we set an appointment for 06/14/24.
  *** *****r’s appointment on 06/14/24 to replace a blower wheel and brackets as stated to him when booking the appointment.
  Now that we have satisfied the manufacturer by replacing the blower wheel and brackets first and giving the unit enough time to show that the motor did not, in fact, recover, we will be able to obtain the warranty motor. Parts Houses are closed on weekends and we were in the process of starting the process to obtain the warranty motor when this complaint was made. We have an appointment set up with *** *****r to replace the motor tomorrow 6/19/24.
  We understand that when it is hot and air conditioning is not working that it is very uncomfortable, however, we did what we had to do in order to help him with his warranty on a unit that we did not install. Had we done as *** *****r wanted, his unit warranty would have been voided and he would have been responsible for all the repairs done to his unit.

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