![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Complaintsfor8-Wire High Speed
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Chris, Rick, Matt and Ryan came to our shop and looked at our plan with Comcast and promised us that their internet will do better than Comcast. My husband was very reluctant and they assured him. June 26: 8-Wire did installation for internet and phones. We paid $643.66 ck 5091. From 6/26-8/17 I texted the owners over 41 times with either phone, internet or both beings down, or so slow that we couldn't operate. There were times that my employee was here and I paid him to just sit here and not be able to do anything because phone/internet was down. I text proof each time so they could see what was happening. Rick seemed understanding, but never got back to us like he promised. Chris told us that it is our fault because we should have known better. He said that we used a lot of internet, but most of that was watching our tv or computer turn circles. We talked to Rick about cancelling shortly into it and he asked us to let them try some more stuff or they would fix it for us.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.