ComplaintsforCopperstone Apartments

• Initial Complaint

  11/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Copperstone apt have solely looked for any excuse to cause my stay with them a bad experience. First started with them sending me an email to move my truck 4 times a week from my assigned parking area because the trash man was afraid that I parked side ways he could hit my truck. I explained to them that it was my aligned parking spot and finnaly they moved trash cans which I have photos and email of . Second of all I sighted a contract a renewal contract for 1460 not sure the number but I have photos of the original contract and 2 months later they cancelled my contract and raked my rent to 1600 and told me that they couldn’t look back at the history cause it was all erased and new prices was set even after I told them I had already signed a contract they voided it and forced me to sighn the 1600 a month contract and I have pictures of that contract. 3rd and last I made sure I added a dog to my contract that they have voided because I have a family member that got sick and couldn’t care for the dog so I suggested to baby sit mean while, so yesterday I got a 7 day notice that eviction process would begin if I don’t get rid of the dog and they are trying to fine me for it !!

  Business response

  12/18/2023

  I started managing this property at the end of September, therefore I was not here during the first few experiences that the resident mentions. The one and only experience/encounter I have had with the resident, began while I was out posting notices for nonpayment of rent. I was near this residents apartment, and noticed a large kennel/crate on the patio. It was approximately 6ft tall, 5 ft long and just as wide so it took up most of the space on the patio and caught my attention. Per our lease agreement, we allow patio furniture and potted plants on the entryways/patios, and any authorized pets must not be left on the patio or entryway unattended/ not on a leash, so this crate needed to be removed. When I arrived back to the office, I looked into the account and realized that they did not have a pet listed, and we do not allow visiting pets. An unauthorized pet fee of $300.00 is charged to any residents found with an unauthorized pet, therefore I applied the fee and issued a 7 day notice of noncompliance regarding the unauthorized pet and the crate/kennel on the patio. The following day, the resident stopped by our office to discuss the notice and mentioned their frustrations with past experiences. I explained that I just started managing the property, and that our office staff was all new as well, and I tried to help them understand that it wasn’t an attack or an effort to make them feel unwelcomed. I explained that one of my goals when beginning as manager, was to ensure the property was well kept and that all residents were abiding by our community policies to ensure everyone’s enjoyment of the premises. We had a nice discussion, and the pet was approved and added to the contract. The crate was removed from the patio, and we have not had any further issues.
  
   
  
  Thank you,
  
   
  ****** ********
  
  Property Manager

  Customer response

  12/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********

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