ComplaintsforCarlsbad RV Service Center
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered parts through from Carlsbad Rv repair, from which I was told that they could order the parts that I require. I was asked to take pictures and take measurements of my shower and that they could match it. I took the pictures and measurements needed until they were satisfied they could order the parts I needed. I paid the $874.91 I got my receipt I was told that I would have 30 days to return the parts if there was any problem. When they came in they tried to charge me an additional $255.41 that was never disclosed in the selling process , I refused to pay it. When I went to pick up the parts they had ordered the wrong parts and are now telling me that it is not there problem, they will not refund my money what there solution was , is to charge me another $600.00 to let them install the shower and make the modifications needed to use the actual parts that they ordered. This store is not honoring their service in the store they told me that they would order me the right parts the pictures show that they definitely ordered the wrong parts.Customer response
02/26/2024
Verbal update: Business and I are are reaching an agreement.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.