ComplaintsforColonial Real Estate, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am asking for my security deposit be given back to me, Colonial Realestate is holding our $800.00 and there is nothing wrong with the house my daughter and I were renting from Mr. ***** *** ** **** * **** ******. Because Colonial put the house on the market for sale at the request of Mr. ***** ***, These people have disrespected not only me but my daughter as well, they tried to trick us into another house without allowing us see the property or the neighborhood, I read the fine print and did not sign anything. They wanted us to sign a the application without seeing the other house. Had my daughter and i signed the application we woukd have been stuck with paying for a one bedroom 1 bath house, just so they can get an application from us So we went back to our hometown and we gave them our home address which I had notarized along with other documents regarding the painting of the garage they were mad because I gave them a notarized copy of our forwarding address so they can send my Security Deposit back to me. they gave notice for my daughter and I to get out of the house by the end of October, my daughter suffers from PTSD who has medically retired from the Air Force and is still in school at **** ** ******** *** We asked for an extention until my daughter graduated the second week of December, then we would leave the house, but according to ********, Mr. ***** ***'s House agent told us that he wanted us out that he had a family to take care of like I didnt have a family to take care of myself, ****, who is Ms. ******* son was very disrespectful to us along with Ms.***** who is with ********* *********** and who is over Colonial Realestate along with her son **** who is now manager of Colonial Real-estate. All I want is our Security Deposit back.Business response
01/30/2023
This is not accurate. We have sent her deposit back. On our ******, she left a 5 star review so I am confused by this. We charged her for carpet cleaning and she was aware that this was going to happen. We sent the deposit to her on November 22nd - $878.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.