ComplaintsforOreion Motors, LLC
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Complaint Details
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Initial Complaint
11/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a throttle cable on 10-09-2023 in the amount of $82.33. I have yet to receive the goods. After several attempts to speak with an Oreion Motors repesentative I was finally able to speak with ******** **** from Oreion Motors. ******** provided me with a tracking number for **** and said that I should be receiving the goods shortly. After a week or so I tracked the package and **** said "Label Created". After several more attempts to speak with someone I finally spoke with ****** from Oreion Motors. ****** said she will have ******** contact me. ******** never did. After several more attempts to speak with someone I finally spoke with ****** again. ****** said the shipment was lost by **** and they are trying to locate it and when they have an answer someone from Oreion Motors will contact me, "should be a couple days". Well, a couple days have come and gone and now of course yet again I cannot get ahold of anyone from Oreion Motors. I want my money refunded or the goods ordered!!!Business response
12/21/2023
**** ***** has been refunded for the part.Customer response
12/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *****Initial Complaint
04/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased an Oreion apex reeper and have not been able to drive it for 4 months. The GM at the dealership cussed me out ( I recorded the call) and hung up on me. The factory refuses to return my calls or to respond to my mechanic. So I have a 22K vehicle with 2000 miles that I can not get repaired without assistance from Oreion. The website refers to customer service link and you get an error message that no such link is available. Really would prefer not to have to use legal channels and BBB to get assistance to order the parts necessary to repair vehicle
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Contact Information
331 Academy Dr
Corrales, NM 87048-8782
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.