ComplaintsforAdvantage Dodge, Ram, Chrysler, Jeep, Fiat

• Initial Complaint

  09/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On February 29th, the salesman **** high-pressured me to buy a car because it was the last day of the month and they needed to make their quota. When I selected the car I wanted, they sold it to me as-is and kept taking money off the price. 2 days after I bought the car, the check engine light came on. Took it in to get it fixed and they made me wait for 4-5 hours. They came out and told me they couldn't find anything wrong with it. They also refused to give me any written documentation. I insisted that they give me anything in writing. He gave me a piece of paper that just said "PCV Hose" and no other information. Well, 6 months later, the engine blew. The spark plug was completely smashed and the car no longer runs. I asked Advantage to please help me either fix the engine or get me into a new car. They refused to help me and told me I was out of luck. My bank actually told me that they overcharged me about $3000 when they sold it to me. Now, I have to pay for a vehicle that doesn't even run. I had done all of the required maintenance on it. I found out that the vehicle actually has known problems with the engine as per the consumer reports and bulletin from GM Motors. I fully believe they sold the car to me with engine problems and that's why they kept adding rebates and price deductions. I am a single mom with a sick kid and the attorney I spoke with told me that they prey on people like me and that it isn't the first time she had seen this. If I file bankruptcy it will destroy me. Same with a voluntary surrender. I have worked hard to build my credit so I could buy this vehicle. I feel like advantage dodge has taken full advantage of me.

  Customer response

  09/16/2024

  ****** ******* contacted me on 9/13/24 and the situation is now resolved. Although, I do believe their business practices are somewhat unethical.

  
  

• Initial Complaint

  03/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 fiat from ******* they sent me to Dodge advantage to get parts fixed they never fixed the part in October then they said to come back in December to get the parts I go back to new Mexico which is a 9 hour drive from where I am now they didn't even have my parts or have tue decency to tell me they canceled my appointment I called during the week of 3/3/2024 they said they would have my parts Friday and they would give me a call I called Saturday 3/9/2024 and ******* and Dodge advantage just give me the runaround if anything happens to the car while me and my family are in it im not gonna be very happy I've done oil changes maintenance on the car and no one seems to want to help me

  Business response

  03/18/2024

  Upon reviewing our records and the information provided during our conversation on March 5, 2024, I understand there have been several issues with the ordering and installation of parts for your vehicle, specifically a knock sensor and a passenger side mirror glass.
  
  Firstly, I apologize for the inconvenience caused by the delay in addressing your concerns. It appears there was miscommunication regarding the replacement of the knock sensor in October 2023. Despite our records indicating the replacement was completed on October 26, 2023, it seems the check engine light persisted. I'm glad you brought this to our attention during our recent conversation, and I want to assure you that we take your concerns seriously.
  
  Furthermore, I acknowledge the oversight in not installing the passenger side mirror glass despite ordering it on October 26, 2023. The broken clips on the back side of the glass should have been addressed promptly.
  
  I am pleased to inform you that a new passenger side mirror glass has been reordered and is currently being held aside for you. Additionally, we will further diagnosis the knock sensor check engine light issue reoccurring.
  
  Please contact us at your earliest convenience to schedule an appointment convenient for you.
  
  Once again, I apologize for any inconvenience these oversights may have caused. We value your continued trust in us and are committed to providing you with the exceptional service you deserve.
  
  Thank you for bringing these matters to our attention, and we look forward to resolving them to your satisfaction.

  Customer response

  03/18/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  You guys didn't have the courtesy to tell me you had my parts or reordered them great customer service not get my parts and fix your mistake now
  
  Regards,
  
  ****** ********* 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have taken my vehicle in multiple times for the same issues. I have been sent home multiple times with check engine lights still on, tools under the hood, repairs not completed, shotty work on what actually is done, makeshift tools left in my cab, maintenance requested and not completed. They take their time to return calls, keep your vehicle for weeks and then try to charge you for rentals and cleaning fees. They still try to charge unreasonable amounts when everything is covered under warranty.

  Business response

  12/30/2022

  Service manager has been in contact with customer regarding issues. At time of vehicle delivery, check engine light was disclosed. This issue was due to batteries failing, he elected to replace on his own. Per conversation with customer on 12/27/22, once he replaced batteries the check engine light cleared itself.
  
  Electrical probing/diagnostic tool was inadvertently left under driver side seat (which was also discussed with customer). This issue was addressed with the technician.
  
  Maintenance requested was lost in communication between service advisors which has been addressed by management with advisors. The customer will be compensated the transmission service at next visit which was also discussed with customer.
  
  Call return time was addressed between management and service advisor.
  
  Rental was charged to customer’s service contract at no charge to customer as well as all other covered repairs. Customer was out of pocket deductible only. $100.00

  Addressed with customer as well and he states he did not file with BBB and was possibly his accountant?

• Initial Complaint

  09/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought my used vehicle from Advantage Dodge. The first week of having the vehicle. I had to take the vehicle back due to the RPM staying up. They did a diagnostic check and said couldn't find anything. Then the alarm starting going off randomly throughout the night multiple times tell my husband had to disconnect the battery. Took it back the very next day and they looked at it. Couldn't find anything. The manager I was working with said yeah we can't find anything and I said ok are you documenting this in my service account and he assured me they were. Well my alarm is doing it again and I called GMC and they said get the notes from every time I have taken it in and they have no records showing that I took the car in. That is illegal and wrong. Shame on them.

  Business response

  10/31/2022

  Advantage Dodge has taken care of this matter regarding the concerns that this customer brought forth. We have reached out to the customer and she reassured us that all issues have been taken care of to her satisfaction. She informed the dealership that she was contacting the BBB to clear up this complaint. We informed her that if she has any further questions or concerns, we will be more than willing to take care of her concerns.

  Customer response

  11/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩