ComplaintsforChampion Ford

• Initial Complaint

  12/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We had a vehicle from the company and they said everything went thru with the bank and we were allowed to take the vehicle with full coverage insurance and in a few months we had we asked where to pay the payment and we never got an answer back and was told to bring in the vehicle and was kept getting asked for a lot of paperwork,DL,paystubs over and over and they said the bank accepted it. And then was told to bring in the vehicle and we have a bank that doesn’t except p.o.i and we will trade out the vehicle with no money down and we did and was told to give the keys to them and tried to make us redo the paperwork that was already supposedly filed. And told us we need more money and the main person giving us a hard time was the sales manager. Who told my wife I dont want to help you the deal is off and told us you won’t get your down payment back and the vehicle back. And if you don’t leave I’ll call the cops. He wasted our time and money doing run around and he never kept his word to us. They also said there was a co-signer and we never signed for that either. And they never gave us our down payment of 1,000$ and also the amount of 242.21.

  Business response

  12/29/2023

  It is unfortunate that we were not able to finalize the loan due to the required documentation not being provided to the lender.  We tried very hard to communicate with the customers clearly and effectively, but calls were not returned and appointments were not kept.  As far as the down payment goes, we will not be charging for the thousands of miles put on the vehicle, nor will we be charging for the damage to the vehicle.  Mr. ****** can expect a check to be mailed out within the week for a full refund.  It is very rare that a deal can not be completed as we take every possible precaution to make sure this does not happen, but lender requirements must be met in order for them to fund the deal.  In this case the required documents were either not delivered in a timely manner, or they were not acceptable by the lender.  We hope that a full refund along with my sincere apology is a satisfactory resolution to this matter  Please feel free to contact me if you have any questions regarding this transaction

   

  Regards,

   

  *** ******** ******* ******* ************

  Customer response

  01/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ******

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 17, 2023 I dropped off my 2009 Ford Ranger at Champion Ford located at *** ** **** *** ** ******* ** for an airbag recall repair. The air bag light was not illuminated when I dropped the vehicle off. On October 20, 2023 I picked up the vehicle and immediately noticed the airbag light was illuminated. I notified the Service Advisor, **** ***** and he stated that the vehicle was fixed and safe to drive. I explained that the airbag service light indicates that the air bag system has a malfunction or has a problem. He still insisted that the truck was safe to drive. I continued to question his position and explained that if I crashed in the vehicle and was injured as a result of his faulty service then he would be responsible. After this statement, he finally agreed to diagnose the truck to determine the reason for the illuminated air bag service light. The dealership called me 4 hours later and claimed that the light was not related to the airbag recall repair. The dealership claimed the airbag service light was related to a defective spring located in the steering wheel. The dealership stated that the repair would cost $450.00 which was not covered by the recall. I worked with the FORD Corporate offices to do a follow up and the Service Advisor stated to the Corporate office that the vehicle was not inspected prior to the repair so he was not able to remember if the airbag service light was on prior to the air bag recall repair. When I picked up the vehicle on October 20, the Service Advisor insisted that the vehicle was safe to drive when the airbag service light was illuminated. The Service Advisor did not seem to care, and this behavior is reckless. As a customer, I place my confidence in businesses to provide good quality service to ensure public safety. Champion Ford seems to disregard public safety and is only interested in charging customers. I only want my truck in the condition it was in when I dropped it off at Champion Ford.

  Business response

  12/22/2023

   

  Mr. ****** did in fact bring his 2009 Ford Ranger with over 200,000 miles to our dealership for a recall repair through Ford Motor Company.  We completed the repairs as per the recall, and alerted Mr. ****** to the fact that additional issues existed that were not part of the recall.  After speaking with Mr. ******, I offered to pay for 1/2 of the extra repairs required for his vehicle in the interest of customer satisfaction.  Mr. ****** indicated that this was not acceptable and we did not proceed with repairs.  After speaking to my shop manager, I found that all work pursuant to the recall was completed in accordance with Ford standards.  We strive very hard to ensure customer satisfaction and to treat our customers in a respectful manner.  We are sorry that we were not able to reasonably accommodate Mr. ****** in this matter.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/09/22 Received oil change from champion. Smelled like smoke and figure they spilled some oil. 12/11/22 Found oil spatter on the rear tailgate. 12/15/22 Smoke was getting worst. Called dealership to report smoke and oil residue. They recommended that I bring it in. Smoke got even thicker so I checked under the truck and oil covered the bottom. The oil was black thick. 11am. I called champion and aaid i will be in today. On the way in the truck lost power and return to normal in short 15 second waves. Reduced speed and it corrected itself. Shortly later the engine oil light came on. I pulled over and found the oil dip stick was not fully seated and the stick did not show any level of oil. So drove over to Ace hardware and bought 5 qts of engine oil and I headed over to champion ford. The service manager received my information and was able to change the oil. At the end of the day the service manager returned my truck keys and said I was ready to go. No sorry, no explanation, nothing. He said my engine should be fine since it had some oil in it. It would have had 1.5 qt of engine oil in it and he made it seem that this small amount of engine oil is suitable for engine protection. After that I left. *Picture of the oil spatter and video of smoke exiting engine was taken* 3/6/23 I requested for the general manager and he heard my complaint but did not offer me any solutions and only offered to change my oil. My concern is that low engine oil might have caused engine damage and I would feel better if they would warranty the engine since they caused the issue and that is the only way they can make me whole again. He didn't want to engage and just offered a free oil change. It seems that this issue was never relayed to him. At that time I mentioned that I worked with ford customer service and they don't want to interfere. So the next step is to speak to the dealership. Now BBB is the next step to mediate the issue.

  Business response

  03/24/2023

  I am writing to respond to a complaint that has been filed by one of our customers, ***** *********, regarding an oil change performed on their vehicle.
  
  Mr. ********* notified us two days after the oil change that they had lost oil. After attempting to investigate the issue, we found that the customer had overfilled the engine oil himself. Due to excess oil we provided Mr. ********* with a complimentary oil change, along with a thorough cleaning of their vehicle, and the customer left our store satisfied on the 19th of December.
  
  However, on March 6th, Mr. ********* returned to our dealership requesting free service plans and guarantees on future services problems that are not necessary. We believe that no further action is needed at this point, as our team has already gone above and beyond to ensure customer satisfaction.
  
  We take all customer feedback and complaints seriously, and we always strive to provide excellent service to our clients. We regret any inconvenience caused to Mr. ********* and aim to continue to improve our services to meet the needs of our customers.
  
  Thank you for your time.
  
  Sincerely,
  
  
  ****** ** ******
  Owner/General Manager

  Customer response

  03/24/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  It was never addressed - the fact that your oil technician did not complete the oil change correctly.

   

  I overfilled the truck?  That's news to me.  Why didn't your tech notes show this?  And I was never given a service ticket when I left.  Maybe to avoid documentation that an oil change has occurred?  Luckly ford customer service was able to get your service manager to email me a copy.  This is now how to do business.  A copy you now have.  So explain why the tech notes is inaccurate.

   

  To mention our little meeting.  I brought it up to you hoping to get a response since your company does not respond to ford customer service.  I hoped to get some closure on this issue and hopeful come to a conclusion that would be agreeable to both parties.  But all I got from you is an offer of a free oil change and a car wash.  I did not agree so this issue is still unresolved.

  
  Regards,
  
  ***** *********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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