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Oak Manor Villas has 1 locations, listed below.

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    Business ProfileforOak Manor Villas

    Apartments

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3409 Live Oak Apt D, Hobbs, NM 88242-9118
    BBB File Opened:
    11/8/2022
    Years in Business:
    6
    Business Started:
    8/18/2018

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/08/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    Asked for a 2 bedroom. Showed a 2 bedroom then told only 3 bedrooms available. Told they would take 500$ off the deport of the 3 bedroom since they didn't have 2 bedroom available if we are willing to apply for 3 bedroom. We agreed on 3 bedroom. Payed 100$ application fee and attempted to apply for apartment. System was down. Manager called it's urgent we apply. We explained online issue and drove into office. manager had to help us apply at office.Apartment manager contacted us next day and requested we pay off an existing over due account on our credit, then submit the proof it had been payed and we would be approved for the 3 bedroom. We payed the old account off the same day and sent proof to manager the next day. Got approval and was asked to drive in to town and pay the deposit of 1600$ " asap" everything was always urgent , emergency. We had to come in right away to office we drove in and payed on oct 25 the the 1600$. Then a link was sent to us to sign the lease. We signed lease. Manager contacted us next day that we have to hurry and sign the lease. We explained we had signed. Manager states your email is wrong let me resend. Next day same thing over again. This went on and on. Friday 28 the went to office in person to resolve lease issue. Husband there for one hour. Not resolved . Requested paper lease to sugn. Denied.husband stated I'll try again at home tonight . We signed lease from a link at home Friday oct 28th. We where all set to move in on Nov 5 manager changed date to Nov 9. No contact mon 31, tue 1. On wed Nov 2 I received 8 calls at work. My husband received3 calls. And the part I can not get past. My daughter my emergency contact was called and told there was an " emergency regarding my lease it was not signed and we would not be able to move in on Nov 9 " I text back stating I am at work and will come in thur 3. I went to office Nov 3.explained I no longer feel comfortable living there after harassment . Return of deposit requested
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