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Find a Location

Advanced Leak Detection has 1 locations, listed below.

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    Business ProfileforAdvanced Leak Detection

    Leak Detection

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1750 Sal Si Puedes Rd, Las Cruces, NM 88012
    BBB File Opened:
    6/1/2023
    Years in Business:
    5
    Business Started:
    3/1/2019
    Business Management
    • Mr. Jorge Gonzalez, Owner
    Contact Information

    Principal

    • Mr. Jorge Gonzalez, Owner

    Customer Contact

    • Mr. Jorge Gonzalez, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/01/2023

    We contacted Advanced Leak Detection (ALD), ***** ********, to come out detect, & mark a leak in our commercial spa for a pool company who looked at our spa and advised we do this so they could repair it. He came out to detect a leak in our commercial spa and said that there was a leak in our return line, the spa light, and the skimmer. The leak in the return line which we were aware of, and one in the skimmer which we were sceptical of. He did not mark the leaks so we called him and asked him to return to mark the leaks. He comes out and gives us a bid for how much it would cost to repair all leaks $10,340. He quoted us to repair the leaks, replace the entire skimmer, and match deck area back to original condition. He said that it would be an easy fix and they could have it repaired in 5 days. Since he was so insistent and already knew where the leaks were at we let them complete the project. During the project he damaged the decorative wall tile, the spa tile inside the spa, 4 jets were not working properly, plaster residue left in the spa, numerous cracks in plaster on repair sides, the ada chair lift by spa bar is bent, and skimmer is acting like a drain. After numerous attempts to contact *****, we were able to get him to come out 2 weeks later. He said he would have to order new spa jet nozzle heads. 2 weeks after he returns, not on the day he said he would, I call him and he says he has repaired the spa jets and does not see anything wrong with the skimmer. He would have to come back with his leak detection equip. Next morning when we checked the spa to ensure he had repaired it, one jet was repaired, but did not repair the other issues. Now the spa was shooting water from the vent holes along brim of spa when jets were on. The water draining from the skimmer is not visible and could still be leaking underground. We have left him voicemails, text messages, and sent videos and he has not responded. The spa is in worse condition than it was before their repairs
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Vanzant C

    1 star

    10/12/2023

    Do not use! Very unprofessional and sloppy work. Do your homework on this guy. Pay attention to the bad reviews. Any good reviews are fakes by family and staff.

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