ComplaintsforBravo Chevrolet Cadillac

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 21 June 2023, we dropped our 2024 Chevrolet 3500 off to have warranty issues fixed, that was discovered after an update to the truck. We have been calling at least once a week for the past 68 days trying to get updates on our truck or get a new truck under New Mexico lemon law, but the dealership is refusing to do it (despite having similar models on the lot) because "they do not want to lose money". The mechanics have told us no one has worked on the truck since we left on 26 June back home, and GM has told us the ticket has been closed with no action from the dealership. We are unable to get in touch with anyone. My husband was recently TDY to Las Cruces area and was unable to get an update on the vehicle even in person. We would like some resolution on the issue, either the new truck or money back per law.

  Business response

  09/12/2023

  Good Afternoon.  This is ***** @ Bravo Chevrolet Las Cruces.  

  Please be advised that this is the the only time the customer has brought the vehicle to Bravo Las Cruces.  The original repair order date is 06.21.23.  The repair order is currently still open because the vehicle is still pending repair.  Please see the attached.  Due to the global parts shortage, the part needed to repair the customer vehicle has not arrived yet. As seen on the continued attachment that states the part was ordered and placed on a back order.  According to GM the back order case has been closed, which means the part has been released.  Closed date was 09.11.23.  The protocol is as follows.  Vendor releases the part.  GM receives and sends to the shipping Parts distribution center.  Part is inspected then boxed for shipment.  Upon arrival repair will begin.  

  Please let me know if this helps in any way.  We are here to answer any questions you may have.

  Thank you, ***** *****

  *********************

  Business response

  09/13/2023

  We received the part today and my technician is starting the repair.

• Initial Complaint

  05/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bravo Chevrolet sold my daughter an illegal car without speaking to me. I did not give Bravo a POA to pull my credit and create a trade line in my name. I live in another part of the country, and Bravo fraudulently created an auto loan using my name. The car wreaks of marijuana, does not have functional electronics, is missing parts, and falls under the lemon law protection act.

  Business response

  05/05/2023

  We will review and pull the detail of this car deal our General Manager **** ****** has made several attempts to contact you.  We have repaired all issues with the vehicle you brought to your attention the vehicle was fully detailed and has no odors. The vehicle is under GM Manufacture warranty and Lemon Law doesn't apply to Pre-Owned Vehicles only new vehicles that is between General Motors and the Customer not the selling dealer.   

• Initial Complaint

  04/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Paid $2,000 down payment for Volvo S60. Cancelled contract before leaving dealership due to false window sticker. I would like a refund for the amount considering this occured on April 7, 2023.

  Business response

  04/28/2023

  We will be happy to issue a refund for the deposit that was put down I will get with office to issue check

  Customer response

  04/28/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  I have been requesting a refund since April 7, 2023 and Bravo Chevrolet has failed to furnish refund. I would like an immediate refund at this point in time. 
  
  Regards,
  
  ****** *** ******* 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a chevrolet Trax from Bravo Chevrolet on 11/27/2022. When I made the purchase, I was told they (service person) who could install protective covering to doors and under handle was not available and I could return for installation. ***** mentioned he lived in El Paso and would pick up car and return it. On 12/01/2022, he picked up the car for service. The mileage when he picked up the car was 101. He kept the car all day and I called at 7pm to ask what was happening with the car. Stated was leaving at that time. He delivered the car 2 hours later with 155 mile on it and a half tank of gas. I had filled the car the night before. He told me the work was completed. But when I checked it in his presence, only the back doors had been done. He stated he would check into it the next day. When I called he could not be reached So I spoke with the sales manager who stated he had a meeting and would call back and would refund the gas and get the service scheduled for the Bravo dealership in El Paso. No one has and I continue to call every other day leaving messages. So this is my last resort.

  Business response

  12/19/2022

  We apologize that this is happening I will have our General Manager reach out and make sure we get this corrected for you along with fill up your tank with Fuel and address this with our teams to make sure we don't have this happen again. 

  Customer response

  12/19/2022

  Complaint: ********
  
  I am rejecting this response because: I have had several managers promise me the same thing, but then no one does anything. I will only accept the resolution when they call to schedule the service and tell me when refund for gas is sent. 
  
  
  
  Regards,
  
  ** ******* *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  09/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a corvette from this company. I am from Oregon. Simple cash transaction. Not the first time I have purchased an out of state car. I negotiated a price and sent a deposit. 8 days later I flew there and picked up the car. ( fabulous car I could not be happier). The dealer told me they would transfer their title and I would receive plates registration in the mail. Normal so far I pick up the car it has a 30 day temporary. Normal. On September 6th 2 days after the temp expires I get a call from a 3rd party title company telling me they can not transfer the title because Oregon requires a vin inspection. On day 1 when I sent the deposit I talked to the sell’s person and told her that Oregon required a vin for out of state cars. I also had this same conversation with the finance guy when I signed the purchase agreement 8 days later when picking up the car. Both of them told me no problem we do this every day. Ok. I guess it’s just easier even if they charge me 363.00 for title transfer fee plus 349.00 dmv registration fees ( Oregon state) So the title company calls me and wants me to go stand in line at the dmv and get a vin inspection and send it to them. First off I paid 363.00 to have the car registered. Second the vin inspection should have been done prior to me picking up the car. ( they had 8 days) and 3rd I need the title to get the vin inspection witch I do not have. So the dealer sent me the title in the mail along with a check for 527 ish dollars but I paid 712.50. The exact numbers are in the paper work I’ll send with this complaint. I should not have to do the job that I have paid some one to do. So I went to Oregon dmv. Stood in line for 2.5 hours. Got to the window the Clerk took the title walked out to the parking lot with me and made sure it matched. 3 minutes later I walked out with plates and registration. I paid for them to do this job they didn’t do the job and they didn’t refund all my money

  Business response

  10/22/2022

  I will be happy to issue the refund for any of the vehicle registration fees however I can’t refund the doc fee per state law. Unfortunately every state is different and the state inspection we do in NM will not work in Oregon. We do apologize for the inconvenience and if there is any additional money due to you it will be refunded.

  Customer response

  10/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *******

• Initial Complaint

  07/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In August of 2021, I purchased a 2018 Chevrolet Volt from Bravo Chevrolet/Cadillac in El Paso, TX. On July 12, 2022 the check engine light came on and the car went haywire. It was a critical battery failure in the lithium ion cells. I sent it to the aforementioned dealership who was unable to fix the problem. They sent it to Bravo Chevrolet in Las Cruces, NM for service. Several days later, the service manager said the issue was completely covered in the General Motors Co. (GM) warranty, but they were waiting on batteries from GM. The general manager contacted me and advise that it could take months for the batteries to come in and offered me a trade. He said to check both El Paso and Las Cruces inventories and they would take care of me. I found a 2016 Cadillac XTS in El Paso and asked for a trade. They sent the car to Las Cruces and the GM refused to accept what I thought was a reasonable offer because they would not profit from the trade. I then made an offer for a 2018 Jeep Compass Latitude which they accepted. This was Friday, July 22, 2022. The sales manager said they would pay off my Volt, but could not give me more money than what I owed because it was inoperable. On Saturday, July 23, 2022 they listed my Volt for sale on their website for ten thousand dollars more than what they offered me. My thought was how can they sell a car that doesn’t work and they can’t get parts for? I believe that they saw the value of my Volt (a hybrid electric car) in today’s market and swindled me into giving it up for ridiculous profit by claiming it had an un-fixable problem. However, that is just the backstory, I did agree to trade the vehicle for the 2018 Jeep. It is now Tuesday, July 26, 2022 and the general manager explained that that vehicle has yet to be inspected and is not ready to be sold. Why was it listed for sale and why did the salesman allow me to drive it and make an offer on it? Since July 12, 2022, I am still without a vehicle and unable to get to work.

  Business response

  11/16/2022

  I apologize I thought I had responded I must have done something wrong.  However I understand his frustration and vehicles once trades go right to the website.  If the vehicle has too many issue we process and wholesale the unit, we are a for profit business.  Just because we start a vehicle as a market based price doesn’t mean that is what we will sell the unit for. 

  Customer response

  11/16/2022

  Complaint: ********
  
  I am rejecting this response because:
  It is an excuse for actions, I am asking for resolution to issues. 
  Seemingly, this is a systemic issue that needs correction. To be clear, I am not asking for anything for myself, my wish is that this business cease their underhanded, deceptive, and unethical practices with customers. Understanding, that a for-profit business generates increased profit by increasing customer base, thus profiting a little from many means more revenue (along with word of mouth advertising) than profiting a lot from a very disgruntled few. 
  
  
  Regards,
  
  ******* *******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  11/17/2022

  We have reviewed this with our team and will put a process in place for pricing plans for trades.

  Customer response

  11/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  03/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I recently traded my truck in for a car that I paid in full on February 5th it’s been over a month now they have not paid the truck that I traded in so I’m now receiving emails and late fees on a vehicle I no longer owe I already paid the 765$ that I owed them but now the late payment on a vehicle I no longer own is affecting my credit.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On approximately 1/25-28/2022, I visited Bravo Chevrolet to attempt to trade in my Jeep Cherokee. They convinced me to purchase a 2018 Chevrolet Silverado. I signed the paperwork to complete the deal. The next day, the dealership called me to say the deal did not go through because of my credit. Almost two weeks later, the issue was not resolved, and the dealership kept putting me off to come bring the truck back and get my Jeep back. Finally, I took the truck to the dealership to sign the new paperwork. When I got there, the interest rate on the new deal was almost double what they had promised me and I had originally signed on. I declined the deal and took possession back of my 2021 Jeep Cherokee. They advised they had thrown away my metal plates on the Jeep and that they were going to order new plates, and they issued me paper dealer plates, which have now expired. I went back to the dealership on 2/18/2022 to try to pick up my plates, and the receptionist looked in the computer and confirmed that no plates were ever ordered. She went to talk to the Finance manager “Sonny” to check the status. A man in a t-shirt came out of Sonny’s office and introduced himself as “*******” an employee of the Motor Vehicle Department. He gave me the address to the “MVD” and told me that his girlfriend “******” would have the plates ready today. I used Google to search the address and it was to a low-scale massage parlor in town. I searched the phone number for ******* and he is a NM Real Estate agent. And now I have no way to replace the expired Vehicle Registration plates that Bravo Dealership provided me and am being forced to break the law and drive with expired plates.

  Business response

  02/22/2022

  client received the tags for their vehicle same day she spoke to ******* from the MVD same night she waited until the following day to retrieve her tags from the vehicle. 

• Initial Complaint

  02/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/20/21 I purchased a 2012 Nissan Xterra from bravo Chevrolet in Las Cruces NM. At the time of financing I was told by there employee David P*** that in order to get financing for the vehicle that gm financial was requiring me to purchase a extended warranty on the vehicle due to it being considered a high mileage vehicle. After several months I fell into financial hardship and called gm financial to ask if I would be able to cancel the warranty and not face any further financing charges. At this time I was informed that it was never a requirement from them to purchase this extended warranty. I was in total shock as I had to finance a separate loan of $5758.20 to purchase it. To be noted that I have video and audio verification of the conversation with Mr David p*** with him clearly stateing that I would need to purchase the warranty in order to get financing. On fed 9, 2022 I went into bravo and spoke with a manger about the issue. He stated that he would get the warranty cancelled. Dealership Bravo Chevrolet-Cadillac **** * **** **, Las Cruces, NM 88005

  Business response

  03/08/2022

  David is no longer with the company and we can cancel your warranty.  We just need to you stop by and fill out and sign a cancellation form.  You can go back and ask for Sonny our GSM or Maria our F & I Director and they can assist you with getting your warranty canceled it will take 6-8 weeks for the warranty company to process and the canceled funds will be sent to GMF to lower your owing balance. 

  Customer response

  03/08/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I was tricked into buying a warranty due to one of you're upper management members lying to me from the beginning stating that I would need to purchase the extended warranty in order to get financed or else I would not be able to purchase a vehicle. I feel that I should get recompensated for every payment that I've made so far on this warranty. I will investigate further online to see if the scam has happened to other people in Las Cruces and will find an attorney to represent me if this isn't corrected properly. I went in to bravo to speak to David and he assured me that he had canceled the warranty already and emailed the cancellation forms but I still continue to receive late payment notices and now it's affecting my credit. I am giving you the opportunity to do the right thing and if you choose not to I will do it by other means. David also stated that I would not have to make any further payments the day that I went in to make a complaint against him which was on 02/09/22. Like I stated before I have video proof of him saying the exact thing on that day. Your employees are scamming people and it's not okay. Regards,
  
  **** ********

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  04/29/2022

  We are sad to hear about your experience here at Bravo Chevrolet, it is certainly not the way the organization conducts business. As of 04/28/2022 all warranties purchased have been canceled and have a $0.00 balance. We will be reaching out to Mr. ******** to assure him that the Bravo Automotive Group appreciates his business, that this type of practice is not acceptable or allowed at our dealerships. Thank you for allowing us the opportunity to make things right for our customers.  

  Customer response

  04/29/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I just spoke to a rep for the loan on the master tech warranty and they stated there is still a balance of $458.00. maria ******** from bravo Chevrolet called me this morning 04/29/2022 and stated that the loan was paid off completely which is not in fact true! Regards,
  
  **** ********

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  05/12/2022

  We sincerely apologize for any inconvenience, we have researched our data base and have found that the account with Line 5 is showing a $0.00 balance as of today. According to the records, the customer contacted the organization the same day that he was informed the payment was made, this did not allow any funds to be processed and the account to be updated. We ask the customer to please contact to the company and verify. we show a zero balance as of today. Respectfully Bravo Chevrolet

• Initial Complaint

  01/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I traded my Jeep Wrangler and Chevrolet Silverado to purchased a new 2020 Chevrolet Silverado. This was on Dec 3rd. The truck was driven for 3 days and had to be returned to the dealership for issues. We still haven’t received information on what’s wound with my truck and it’s been over a month. We then haven’t been able to make payments on our vehicle. Our due date at this moment I’m sure it’s late which will affect our credit. After a few weeks of calling were finally told by another associate that the financial associate handling our title of the new vehicle misspelled our names. Which is why the banks don’t have us in their system but it does show we owe a payment. It just couldn’t be verified based off the name they put in their. I was then told by “Sunny” he would overnight send me the title to sign as well as my spouse who’s in training. This was stated Jan 8th we’ve heard nothing so far he won’t return my messages or phone calls. The sales man that sold me the vehicle Kameron purchased my Jeep but they haven’t pairs off the trucks we traded. So we’re extremely confused and worried as to how did he purchase my Jeep but they haven’t paid off the vehicles. It seems so unprofessional and sketchy. We really need help in this matter. No one has returned my phone calls or messages and it’s been over a month. I will attach the letter I sent them to this notice which is a lot more in-depth.

  Business response

  02/24/2022

  Just spoke to the client and the issue has been resolved and the client is satisfied 

  Customer response

  02/26/2022

  Complaint: ********
  
  I am rejecting this response because:
  It took months to resolve this issue. We contacted numerous times and constantly were sent on wild goose chases. In no way shape or form was I satisfied by the treatment I received from this business. I haven’t even received a follow up phone call about the work performed on my car or how it’s operating. People need to know how unprofessional and crooked this establishment is. I will NEVER do business here ever again and I will relay this message to anyone looking to do business with a car dealership. It’ll save them them stress and heartache. 
  Regards,
  
  ***** *****

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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