ComplaintsforEmpyrean Energy Solutions, LLC
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Complaint Details
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Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Unable to contact Empyrean Solutions to physically acquire NM Tax credit documentation and solar panel system's invoice On or about November 19, 2021, 28 solar panels were very professionally installed. On or about February 11, 2022, Empyrean solutions electrical contractor completed his work. On or about February 11, 2022, homeowner was promised a full outline of system's installation invoice that defined scope of work and specifically defining / breaking down labor costs etc. from materials but, Empyrean Solutions has failed to provided homeowner or EMNRD the complete system's invoice On or about May 3, 2022, letter from PMN ref. solar interconnection program, homeowner's solar system is complete and producing power for the grid. On or about April 19, 2022, solar panel system placed into operation per Empyrean Solutions NMAC 3.3.14 credit form 1, box 12 item d but, Empyrean Solutions has failed to submit information to EMNRD or completed copy to homeowner On or about May 11, 2022, homeowner received residential solar NMAC 3.3.14 credit form 1 from empyrean solutions. Homeowner signed and returned to Empyrean Solutions but, Empyrean Solutions has not yet submitted completed form to EMNRD to establish homeowner's new solar dev. income tax credit To discuss tax credit documentation and solar panel system's invoice for tax credit purposes; on no less than 17 separate occasions beginning February 22, 2022, through 10/18/2022 homeowner called Empyrean Solutions without successful resolution. Homeowner has called the following business listed numbers 575-448-5599, 888-4179, 322-0300, 571,2826, and 642-4615. Homeowner has sent no less than 5 e-mails to Empyrean Solutions to find resolution to tax credit documentation and invoice at [email protected]Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Have had problems since we started solar with this company and now we are still paying $280 for the solar panels and $300-$400 on our electric bill with Columbus electric. Electric company says it’s an issue with empyrean. Been calling and emailing and no answers!!! Empyrean said Columbus electric restricted how many panels we can have, and Columbus electric says they never said anything, so having trouble greeting help on either said. Why do we have a $300 electric bill if we have 30 solar panels? We are producing Mkhw but Columbus electric is giving me credit for only Khw, when I asked them they said empyrean is doing something wrong. Please help!Initial Complaint
01/18/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Dish company has failed to meet its promises in the contract. Every week they put me off for another week until I said I was going to hire an attorney if they didn't finish the job now I hear nothing from them no return calls voicemail full I have filed a complaint with the Federal trade commission and 10 to file with the attorney generals office this week
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.