ComplaintsforAction Auto Parts, Inc.

• Initial Complaint

  06/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a ford 6.8 v10 engine from them, which they advertised as a "good running engine". When it arrived I removed the oil pan and found metal in the oil pan and the bearings had been wiped out from running the engine without enough oil. This is when the problems started. I had to fight with them to get them to pay the return shipping, when they finally relented and I returned the engine they refused to give my money back, $2700. They claim the engine was damaged during shipping back to their yard, but never sent any pictures or other proof of this damage. I stated that once the engine left my possession I'm no longer responsible if the engine becomes damaged. I suggested they seek damages from the shipping company. They wanted me to pay the for damages. The engine was damaged when it was delivered to me and I did send them pictures of the shipping damage when I received the engine and they simply brushed me off. They offered me a decreased refund of $1900, this is unacceptable as the engine in now back at their business, so I have no engine and no money. They are holding my money hostage-pay us $800 or you get nothing.

  Business response

  06/15/2023

  Customer bought the engine in February of 2023 and we where not notified of any defections other than a cracked valve cover until May of 2023.  Engine was bought on **** and customer just recently filed a charge back with his credit card company so it is out of my hands as of now.  I notified the customer that when he opened the return through **** that he was past the return date that **** stipulates on every purchase which is 30 days.  I agreed to have the engine shipped back even though he was past the 30 day return policy on ****.  Customer tied up the engine with rope instead of properly securing an item that weight 800 pounds causing damage to said engine.  **** closed the return that said customer opened and I was unable to refund the customer properly through **** since they closed the case and it had been over 3 months from purchase date.  I tried calling said customer numerous times to explain the situation be did not receive an answer.  Customer notified me that he wanted all his money back except the 800 core charge acknowledging that he was aware that he was past the return date.  I tried working with the customer to refund the full amount minus the 800 dollars and he later refused this option, rebutting his previous statement.

  Here is a statement from the **** platform messaging system that said customer sent to me.  I tried to uphold this agreement and customer changed his mind.

  **********:
  Hi, while going thru this engine if found lots of metal in the oil pan and the bearings are destroyed. The picture is of Cylinder 5 rod bearing. Removed a cam cap and likewise it's wiped out, damaged by metal running thru the engine. I know I'm past returns so what I would like is a refund of all but the $800 core, because that's all this engine is, a core. This was advertised as a good running engine, but i find it strange that no one noticed glitter in the oil while draining before shipping. A swift resolution to this would be greatly appreciated.

  Long story short is that the customer filed a charge back with his credit card company so he will get his full amount back as I will not dispute it.

   

  Thank you!!

  Customer response

  06/16/2023

  Complaint: ********
  
  I am rejecting this response because:
  1.-My complaint about the engine being damaged was in April not May.
  2.-The statements made about my forfeiting $800 are untrue. I stated that if I kept the engine I would pay the $800. Action auto knew and understood this: 
  "You stated you wanted to keep the engine and get a refund minus 800 for the core correct. Just want to get this straight before I get approval."
  "You would like to return it or keep it minus 800 dollars? I thought that is what you stated earlier. Let me know." | The seller agreed that if I returned the engine I'm entitled to a full refund.
  
  3.-The seller stated after the engine was delivered that he was willing and able to manually issue a refund through ****:
  "It did come in the day the return expired so I will have to manually refund you. Was gone all week last week so I will get it done here soon." | **** refund policy is 48 hours after receiving the returned item.
  
  4.-I packed the engine as securely as I was able. This is a residence not a shipping company. If the shipping company had had an issue with they would have refused to ship the item.
  5.- I rejected phone calls on the grounds that there would be no proof of what each party said.
  6.-I opened a claim with my bank as I had no other options to get a refund. I sent messages through the **** message system and received no response from the seller. I took that to mean they had no interest in honoring the terms of the agreement.
  it is my belief that the $800 is an end around to force me to pay the cost of shipping the engine back to their yard. This proves it self out in the cherry picking of messages and misquoting when the complaint was first received, to make it seem as though my request for a full refund is unreasonable.
  
  
  Regards,
  
  ***** ****** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  06/16/2023

  Hello

  The engine was delivered the afternoon close to closing time, the **** return closed at midnight that same day.  I contacted **** about this on how to issue a refund since the return closed and had been past 90 days from purchase.  I tried numerous times to manually refund said customer but **** did not give me this option.  I then tried calling said customer to ask if it was okay to send him a check since I had no response from **** and could not issue a refund through said platform.  Said customer never answered so I really had no option to refund the customer.  I figured said customer would do a charge back through his credit card company, in which he did.  As I said yesterday, I will not dispute the chargeback so said customer will get his full refund.  Not sure what else you would like to do at this point??  Nothing much else really to do other than wait a few months for the chargeback to go through.  

  Thank you!!

  Customer response

  06/19/2023

  Complaint: ********
  
  I am rejecting this response because:
  The story keeps changing, every time I bring facts to the argument they come up with another reason why it was impossible to give my money back. **** messenger worked just fine, It is as simple as explaining the return was closed and you were going to write a check. They were not going to give it back and leveraged it to try to force me to pay the $800.
  
  My goal in this dispute was to allow other potential customers to know to this business, when they make a mistake will do everything in their power to have the customer pay for that mistake. Selling me a defective engine the asking me to pay for return shipping on said defective engine then asking me to pay $800 for I'm not sure what.
  I would like their BBB rating to be decreased to reflect my time that has been wasted and the poor character of the folks that run this business. Mistakes are just human nature, it's how you fix the mistake that shows your character. I hope you learn from this and conduct your business in a forthright and honest manner from now on.
  
  
  Regards,
  
  ***** ******   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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