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Business Profile

Radio Communication Equipment and Systems

Fine Tune CB Radio Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radio Communication Equipment and Systems.

Complaints

This profile includes complaints for Fine Tune CB Radio Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fine Tune CB Radio Shop has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never receive my CB

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 16 2022 I was contacted by fine tune radio about purchasing a radio from him, at that time I was told 3 to 6 months wait time, I told him that's not a problem.. At 6 months I contacted him he told me it would be a little longer due to parts, over the last 2 years I've been told the same thing over and over again..

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product was never delivered. Contacted business owner, told me to be patient, 4 years is a long time to be patient. I am a disabled Veteran I shouldn't have spent the money in the first place, but I put it on a credit card. Still no product delivery.

    • Initial Complaint

      Date:02/03/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/20/21 I purchased a Stryker 955 from Fine Tuned CB AKA **** *******. I was told the build time was three months. It is know 02/03/24, close enough to three years for me. Still no radio. Imagine that. I have contacted **** ******* AKA "mud duck in the desert" Several times only to get the usual response of "Your #****, One at a Time". That was the first year and a half or so. Then he had no idea for a bit cause he was hacked buy someone. Now the last year or so Ive been ignored and when you ask for a refund he just gives you the same old "One at a time, Your #****". I have been nothing but patient. Have never called screaming. Have never sent a nasty text. Anyone looking to do business with this guy watch out. Do a lot of research. It's not that hard. He is all over the internet and you tube. He is a very shady guy. Stand clear. All I want is a refund. That's it. Give me my money and I'll go my way and he can go his. I've given him this option the last few times we have communicated and I Still get "one at a time, your #****. I didn't want to do this even but after you keep hearing story after story of people getting "screwed" you gotta make a stand. This is it for me. I'll be contacting ****** also.

      Business Response

      Date: 03/13/2024

      It will be shipped soon as his invoice number comes up.

      Customer Answer

      Date: 03/14/2024

      Complaint: ********

      I am rejecting this response because:
      I have waited long enough. It’s time to move on. I’m requesting a refund as I have many times. This is unacceptable.  It’s been years. A few month wait has turned into 3 years. Crazy bananas.  Just do the right thing Mr ******* and refund my money.  


      Regards,

      **** *******   
      [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    • Initial Complaint

      Date:01/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      august 2020 i purchased a cb radio from mark s****** payed in full. was told it wasnt ready in october of 2020. december of 2020 i asked when i would recieve it, was told not much longer. january of 2021 he had stated he was waiting on parts. august of 2021 i asked if it was ready and no response. asked him in may of 2022 no response until june of 2022 and was told getting closer. his account was hacked somewhere in the end of 2022-2023. march of 2023 i found another account that he had updated and asked for an update was told closer wont be much longer. august of 2023 i asked again, was told shouldnt be much longer sorry for the delay. i have sent another update request january of 2024 getting closer sorry for the delay.

    • Initial Complaint

      Date:11/28/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a CB radio Oct. 21, 2020. Seller said 3 months wait when purchased. Still have not received radio or refund. Seller appears to be lying or a scammer.

      Customer Answer

      Date: 11/29/2023

      Last contact with seller was 11/28/2023. He replied with just typing back the invoice #. No other communication from him. 

      Business Response

      Date: 12/18/2023

      I don't ship anymore until the second week of January. It's too dangerous.

      It'll be sent out by March. He'll have it by then. There was a major shortage of parts since COVID. The parts are in stock now. 

      Customer Answer

      Date: 12/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau®:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me until the date of 4/1/2024. Which then if product has not arrived I will wish to take further action. 

      Regards,

      ****** ***

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased a CB Radio on August 26, 2021 and have not received it to date. Purchased and paid $860.00 for it through Paypal. Vendor advised the product would be delivered within 4 months and Paypal will not assist on purchases after a 90 day period. Vendor advised that I am still on his waiting list.

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased and paid in full for a CB radio back in September 2021 and still no product, money back or resolution. Made complaints to both PayPal and My financial institution and now looks like we need to take this to small claims court as the seller pro-longed and extended the amount of time it was going to take to receive our product. He has stolen money from us and has ignored us since May 2022. We should have done more research on this "business" if that's what you want to call it, before we made the purchase not knowing we were going to be ignored by the seller , out $880.00 and a huge headache that's lasted almost going on a year. I would not recommend this shady business to ANYONE. I wonder how many times he has done this because according to PayPal after my complaint it has said to be known he is unable to use PayPal. Very unprofessional and would highly suggest knowing who your ordering items from and making sure they are legit. We want and deserve a refund of $880, I mean, its only been a year ( who does that) and if we don't get one I will summit the necessary documents provided to me from PayPal that's needed to start the small claim case. I have already notified the law enforcement @ PayPal and its an open case that we will resolve, even if I have to get a Lawyer

      Business Response

      Date: 07/19/2022

      I need and invoice number. That name is not in any of my records.

      Customer Answer

      Date: 11/21/2022

      We received a full refund from our credit card due to the business not responding.

    Fine Tune CB Radio Shop is NOT a BBB Accredited Business.

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