Business ProfileforAlbuquerque Plumbing, Heating & Cooling, Inc.

On July 11, 2024, while a plumber from ABQ Pl was working under my kitchen sink at **** ****** *** *** water suddenly spewed out from under the cabinet. I shut off the water to the house from the garage and he went and got a wet vac from his truck. At his request, I gave him a towel to sop up the water inside the cabinet and then he spent several minutes vacuuming water off my kitchen floor. He then continued to work on the stuck faucet, but stated he'd probably damage the outer casing with his tools because the swivel capability of the faucet was really stuck. We agreed that a new faucet would be best. Unfortunately I signed the invoice without reading it, because everything seemed fine and routine. Later, I walked into my kitchen to find a small puddle. Water was seeping up between the tiles. I called ServPro* for drying services and filed a claim with USAA. USAA requires a statement from the plumber explaining what happened and what he did to lessen the damage. I called ABQ Pl on Monday to request that statement. The plumber sent me the attached July 15, 2024 invoice #191122 that totally omits the whole water incident. (The service call was actually to fix a swivel faucet that wasn't swiveling, not a leaking faucet. Hence, my regret at signing the original invoice, #******, dated July 11, also attached.) And looking back, when I called on Monday, it seemed as if the person who answered the call was expecting an insurance claim call based on the service notes. Yet the plumber gave me no indication that I needed to dry out my floors and cabinet. This led to almost a six hour delay to get fans in place. *ServPro actions: Measured levels of moisture on floor and inside cabinets on Thurs, Fri, Sat and Sun. Used two fans to dry out floor and cabinets, Th-Sat; pulled up LVT floor on that Fri; reduced to 1 fan on Saturday. Sunday assessment concluded that some cabinet reconstruction would be best because the cabinet moisture was still too high.