ComplaintsforAll Seasons Roofing & Contracting

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. Wed. July 13th All Season's Roofing departed after putting their roof protocol on our beautiful pueblo home, including three Roof Terraces. They left without Project Manager doing a walk-through... We were full of despair when seeing our once lovely Terraces...especially my Retreat Terrace...Ugly TPO & METAL undulates at different heights around the parameter above the boards and looks like a 3rd world industrial storage pen. 2. Put a review out that night upon which the project manager called and asked us to take review down so that he could have a chance to correct as he never saw finished product. I did. 3. When All Season's Roofing Project Manager came he did not measure because he said it didn't matter if measurements were off, but offered to let us know in a few days how much their BID would be to repair what they'd done. One week after the roof was installed there is rusting showing up on the Master Suite Terrace which suggests steel nails were used on an aluminum strip, 4. Your home will NOT look like the one of their ******** page...Heavy use of EXPOSED metal high throughout, raising temperatures and causing high reflective glare...aside from the train wreck Terrace. The saddest aspect is that the Owner and Project Manager seemed like good guys, and completely had our trust. If you are considering using them, we discovered that there is significant friction within the company principals which may be the issue, so do your homework before getting entangled. Our insurance company ******** has recommended not signing off of the paperwork till it is corrected, as it is one of the worse jobs they had ever seen...but, we still do not even HAVE the paperwork to review or anything with signatures or scope of work. Called the company owner but he is unavailable till next Monday. They are charging us $4,200 for this work...dreadful finishing protocol and zero administrative integrity is what you can expect.

  Business response

  10/04/2023

  We deeply apologize the customer feels this way. We were first made aware of the issue when the customer put a review up and we quickly wanted to jump to a resolution. Once we were made aware we went to the property to get a plan of action rolling and figure out a way to get this completed which wasn't easy. Since this was an aesthetic issue, we asked beforehand if the customer would be willing to cover the 4x4s to raise the decking on the terrace which they agreed to, and All Seasons would take care of everything else. The cost the customer would be taking on and agreed to would be $1,400.00 not exactly sure where the $4,200.00 is from. We recently finished the aesthetic repair for the terrace which the homeowners know about because we coordinated with them to get it finished as well as them being at the home well, we finished the repairs which isn't mentioned or pictured by the customer. We haven't inquired about payment from the insurance claim or repair until we knew the homeowner was satisfied. 

  Customer response

  10/09/2023

  Complaint: ********
  

  SEE ABOVE WORD ATTACHMENT FOR RESPONSE WITH PHOTOS
  THIS OPTION DOES NOT ACCEPT PHOTOS

  
  I am rejecting this response because:
  **** **** ***** Property Damage Summary Response to
  BBB Complaint “All Seasons Roofing”
  Better Business Bureau - Membership revoked 10/15/22
  
  Have worked endlessly with *** *********, Owner of All Seasons Roofing, to solve issues
  from June 14, 2022, to July 13, 2023 | Damage to Terraces, aesthetically & structurally, is evident from both jobs
  
  -Thursday July 14, 2022 - TPO Installation Completed - No inspection, walk-thru or paperwork
  -Tuesday June 20, 2023 - Finally Return to Repair Job – No inspection, walk-thru or paperwork
    Terraces worse now than Oringal Damage
  ___________________________________________________________________________________________________________
  
  2022 ORIGINAL Work | July 14, 2022, Initial TPO Installation
  (2023 Repair below shows two pictures of how All Seasons haphazardly re-installed joists during original job)
  
  
  2023 REPAIR| June 20 – 23 & 28, 2023 Some Pics Of “Repair Job” | *** never returned after June 20th
  During repair All Seasons pulls up Trex Decking boards to reveal dangerous condition of joists that
  they had re-installed after the initial installation Thursday, July 14, 2022. New assessment confirms the other decks certainly suffered the same structural fate due to rolling and warping. Quoted $5k Labor & $5K Materials to fix.
  
  
  
  **** **** ***** Property Damage Summary Response to
  BBB Complaint “All Seasons Roofing”
  Sample Text From Detailed Report
  
  
  
  Monday June 19, 2023
  Another no call/no show situation
  
  
  
  
  Summary of Communications to “All Seasons Roofing”
  (Detailed Account is Available)
  With great regret we literally just finally gave up believing *** *********, Owner, Mid-September 2023.
  Have great respect for *** as a family man, and feel he is a very decent guy, overall.
  
  (Calls & Texts pulled from ******* history)
  
  2022
  July 12 – 14, 2022
  Roofing job at **** ****; All Seasons Roofing performed job
  Project Manager left site before a walk-thru or sign-off. Terraces ruined, structurally & aesthetically.
  July 26, 2022
  *** ********* on-site to assess ruined terraces; Says he will come-up with a solution
  August 2, 2022
  Project Manager is working on the solution
  August 8, 2020
  Text *** for status
  August 16, 2022
  *** calls he found boards on *******
  Sept 2, 2022
  ****** texts *** what is status on board samples
  Sept 7, 2022
  *** calls that he has a board match
  Sept 28 & 29, 2022
  ****** calls and texts *** regarding samples
  October 31, 2022
  ****** calls ***, he texts back he will call; he never calls
  September 15, 2022
  ****** leaves a measure regarding status
  November 2 & 4, 2022
  Text *** for status
  November 7, 2022
  Text *** again for status
  November 11, 2022
  *** says January to repair the terraces
  
  2023
  January 9, 2023
  ****** text *** for scheduling update
  January 23, 2023
  Called Office left message for status
  January 29, 2023
  Text for status again
  January 30, 2023
  Was told team coming Monday, February 2, 2023  
  February 2, 2023
  They show up to re-measure
  March 1, 2023
  ****** sends *** “January and February have come and gone, can you please provide an update?”
  March 3, 2023
  Left voicemail for *** regarding status
  March 4, 2023
  ***** sends *** & ****** a text “***, que pasa? How did we lose you?”
  March 7, 2023
  ****** spoke with ******** ********* regarding status. *** will call her in the morning
  March 8, 2023
  No call from ***, ***** calls him in the afternoon but gets ********. End of week now when they’ll call.
  March 10, 2023
  ****** speaks with ********. They are waiting for material
  April 28, 2023
  *** calls, not happy with samples; he will come Monday, May 1, 2023
  May 1, 2023
  Ted onsite to discuss solutions
  MAY 7 to MAY 31 both parties on vacation
  June 10, 2023
  ****** sends text to *** regarding status
  June 12, 2023
  We call Ted, “crew there Monday, June 19”
  June 19, 2023
  No call no show on Monday; ***** sends text to *** & ****** in despair of anything happening.
  Detailed report has a host of photos.
  
  June 20 -23 2023
  *** shows up with two boys, maybe 18; Leavaes them to work on terraces. Last time we see ***
  June 28
  Boys return to finish; *** does not return or ever supervise of check their work. Terraces are worse than ever.
  June 30, 2023
  Text photos of horrible job
  July 6, 2023
  *** finally responses “we’ll take care of it.”
  July 9 & 12, 2023
  
  Request he come review the damage
  July 13, 2023
  *** calls agree to meet Tuesday July 18, 2023; he will call Monday with a time.
  We do not hear from him till Sept 18, 2023
  Sept 18, 2023
  *** calls does not leave a message
  Sept 27, 2023
  File a complaint with BBB where his company had membership revoked 10/15/22
  
  
  Regards,
  
  ***** ******* 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  10/20/2023

  We sincerely apologize you feel this way we clarified the billing information you had was incorrect and that it is significantly less. We would love to get this resolved.

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In October 2021 All Seasons installed a full new TPO roof on our residence. We paid them $25,290. This roof came with a warranty against leaks. This roof also came with them installing all new HVAC Ductwork on the roof also. Shortly after the roof was installed small leaks started developing around our HVAC vents in the house. We contacted All Seasons and they told us that this was in part because the HVAC was leaking. They installed the HVAC. They attempted to fix the leaks, but after 2 years they are still leaking. Our roof came with a 10 year warranty, and they have never honored it once. We demand that they fix this leaking. It seems to be getting worse. We now have a Very serious leak in a bedroom without any HVAC. This is being caused by a tear in the roof. They have been giving us the run around for over 2 years, and have not fixed or taken responsibility for their warranty. We now have a MAJOR leak in our roof, and All Seasons is not honoring their warranty. We would like this issue to be taken seriously. There is now damage to my internal house.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 30, 2019 All Seasons Roofing installed a NEW roof at my address. There is a 5-year warranty on labor and 30-year warranty on roofing. As the monsoons began a leak appeared so I contacted them to address the issue. Was contacted by one Ted J******** on June 22, 2022, and told I'd be hearing from them and a repair crew sent. AS of Monday, June 27. 2022 I have not seen a crew and when contacted by Ted J******** this morning was told he was ONLY and middle man and could do nothing to address the issue.

• Initial Complaint

  06/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I would like to lodge a formal complaint against "All Seasons Roofing and Contracting" for negligence and not complying with original contract in repairing property owners dwelling. They were given the task to repair the entire property claim. On April 3, 2020, we paid $20,053.30 for roof repair (3-building structures' — insurance claim). The home (**** **** ****** ** ** Albuquerque NM, *****) is insured by Safeco Insurance Company. About 2 years ago in Albuquerque NM we had major weather that damaged three structures at our residence. Contacted Safeco and placed a claim (Claim Number #************). The claim agent that was assigned was **** ******** and the Estimator agent ****** ******** both from Safeco Insurance Company (Liberty Mutual Insurance **** *** ****** Los Angeles, CA 90051-5097) responded. During the pandemic it took some time to find a roofer and we finally did, "All Seasons Roofing and Contracting in Albuquerque. (Address: **** ***** **** *** **** *, Albuquerque NM 87107 (###-###-####)). All Seasons Roofing accepted Safeco Insurance Company estimated for three structures and they started and completed the job in March-April 2020. (At that time we thought the entire property claim was completed). This year we had additional wind & rain damage that brought it to our attention. Borrowed a tall ladder from the neighbor and inspected the three roofs. The main house structure has internal rain seepage, in a small area. Tried to narrow down where on the outer roof location it is coming through. Shed-1, the obvious is a hang full of full-shingles was blown off the roof on one side and the other side is missing a full-shingle piece. Shed-2 which is all metal a main cap cover has torn off on the top and it is hanging off. The entire roof was going to be repaired or replaced, nothing was done. As of today May 31, 2022, I have been patiently waiting for All Seasons Roofing to contact me or come by and inspect the damages/past non-repairs completions. I have been contacting the roofing company for about 2 months now by phone and even went to visit them at their shop on Edith, asked, what and why it is taking so long to come by our home. I have even taken them a copy of Safeco Insurance Estimator report with pictures of the current damages and non-repairs and gave the report/pictures to the dispatch office manager. My last call was made May 19, 2022 (11:27a) to a young man name DeAngelo who answers the phone for the roofing company. I stated my name and wanted to know when a roofing inspector will be coming over. His answer was "you are on the board just waiting for someone to contact you". The last item on the inspection report is that the estimators inspected the internal structure of the  home and found damage as well. Drywall needed to be scraped, repaired, replace, hung, taped, then  ready for texture. Possible replace insulation then finally paints the ceiling. The entire insurance check was used to pay the main exterior roof on the home only ($20,053.30). 

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