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ComplaintsforBRRR Investments LLC
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Complaint Details
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Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 20, 2023 I signed a contract and paid a $6,207.04 deposit to Lorenzo S****, owner of Brrr Investments, LLC to tear out all the old flooring in our families townhouse in Ruidoso and replace it with new flooring. A mix of vinyl plank and carpet. After many delays (which was annoying but okay) he finally finished the large areas of the flooring job. I paid him $2500 for the work he had done. When he left he said he would be back to finish the stairs and the trim work. I took photos of the unfinished work and sent to him via email. He called me and said not to worry he would be back. He did go back to the house and finish part of the stairs. He did not complete any trim work or complete the stairs. He asked my 78 year old Mom with mild dementia for the final payment and she paid $842.26 on 8/5. I went back to Ruidoso at the end of August and saw that NONE of the finishing touches were complete. I took photos and a video of the floor literally coming apart and sent to him via email and text message on September 1st. I have followed up multiple times with phone calls, emails and text messages and I have gotten no response. As we have lived the flooring for over a month now it's clear he did a horrible job to begin with. This includes vinyl planks not being flush and installing over water damaged area. I am attaching photos but I also have a video that I can't upload. The video shows the stair trim coming off.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
PO Box 3
Roswell, NM 88202
Business hours
Today,10:00 AM - 2:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | 10:00 AM - 2:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.