Business ProfileforLucero Plumbing & Heating

Buyer BEWARE!! This company responded to a claim I made with my home warranty (HW) company for a water heater leaking. From the start they made it clear they wanted to sell and install a water heater direct with them and not file a claim. Telling me they had 10 water heater claims denied this week and based upon the age of my water heater my claim would probably be denied. They told me they could replace my water heater the same night if I dealt with them direct and would send a technician out to give me an estimate. I agreed to this and when the technician arrived, I had placed calls to the HW company and they told me that if the water heater was defective, regardless of age, they would approve a replacement. The technician, as soon as I said I wanted to file a claim began telling me lies related to the claim process. He said that the HW company would "Take 6-8 hours to approve the claim and therefore I would not be serviced until Monday, but they could replace mine tonight if I purchased from the direct". This was a LIE! I had already received confirmation that once this company submitted the information they would approve the claim within 15-30 minutes. Based upon the call with their dispatcher and the face to face discussions with their technician it was clear to me they would provide service for a replacement if I purchased direct but that would be delayed if I decided to file a claim...PURE BLACKMAIL!! I chose to file the claim. They asked for the $75.00 service fee, I wrote a check out for that amount, they didn't give a receipt, business card or anything for me to contact them and left in less than 10 minutes. The ********** approved the replacement of my water heater. I called the only number I had, that number that called me to schedule the initial visit and there was no business recording just told me to leave a message which I did. I never received a call back and during the night the water heater leaked and damaged our floors.