ComplaintsforSierra Blanca Collision, Inc.
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Complaint Details
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Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Extremely Disappointed with Service. I had high hopes when I brought my vehicle to ****** shop, but my experience was nothing short of terrible. From the start, the customer service was lacking. I felt ignored and undervalued, as my questions went unanswered and my concerns were brushed aside. Instead of the professional environment I expected, I was met with empty promises and a lack of accountability. After weeks of waiting for my vehicle to be repaired, I was constantly reassured that everything was on track. However, when I finally received my car, it was clear that not all the promised repairs had been made. I reached out to **** for clarification, but each time, I was met with vague excuses and no real solutions. It felt like I was being strung along. I genuinely regret wasting my time and money at this shop. If you’re considering taking your vehicle here, I urge you to think twice. The lack of follow-through and commitment to customer satisfaction is disheartening. Save yourself the frustration and seek a service provider who values their customers and stands by their work.Business response
09/05/2024
The claim is completely false. His insurance - ***** - left off items so our estimate was accurate.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.