ComplaintsforBilly Roach Renovation, LLC

• Initial Complaint

  03/14/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I contracted Billy Roach LLC for a home renovation in Aug 2021. Expected timeline was 4-6 weeks. Estimate was $36k with max $65k; it was noted that deviation from estimate would be due to material choices and "unforeseen details discovered during demo." 50% down payment made on 9 Sep 2021. As of 13 Mar I have paid $44k and the project is still not finished. I was at the office in person on the week of 24 Jan and was told that the project would be done within a week and that I had "a few thousand" in excess funds in my escrow account for the project. At that point I had paid $39k to date. Later than week I received a bill far in excess of what I was expecting (totaling nearly $70k, see attached). I subsequently expressed my surprise in writing and asked for an itemized bill. I have yet to receive an itemized bill. In addition, Billy R**** (the person, owner of the business) has threatened to place a lien on my house if I do not remit payment (once on the phone, once in email; see attached). This is in spite of the fact that the project is not yet finished. I have expressed willingness to settle costs once I can see an itemization as to where money has gone, but that has not been provided. Billy did provide a summary of costs broken down into a few categories, but has yet to answer specific questions about how actual costs deviated from expected costs and I have no receipts or invoices to make this determination on my own. For example, "estimated materials cost" is triple what was budgeted. Furthermore, his most recent summaries have line items labeled "administrative costs" and "profit" that are far in excess of initial estimates - it is unfair to bill for an additional profit share in light of all this. I did send Billy a counter-proposal, to which he has not responded (see attached). I was initially willing to forego losses incurred as a result of all of this, but at this point I am not inclined to do so. Any and all help is appreciated.

  Business response

  04/26/2022

  ****,
   
  Thank you for your help. Please find in the attachments the recent communication with Mr. ****
   
  You have a copy of the estimate and invoice. Thank you
   
  

  ****,

   
  Please find in the attachments material receipts.   Please find an updated  invoice with the additional charges that have incurred since 3/10/22.  
   
  Please send a letter of intent and payment arrangements by Monday, April 11, 2022.   Your lien will be released as soon as payments have been made in full.
   
  Thank you
   
  Keri
   
  CC: Better Business Bureau
   
  Case # ********
  

  
  

  Customer response

  04/28/2022

  Complaint: ********
  
  I am rejecting this response because: The work was not completed per previous communication from the company.  The project remains unfinished and they have placed a lien on the property.  I have requested that they drop the lien and I will find another party to complete the project at my own expense, but they have refused.  I will not be responding to the most recent offer that the BBB was copied in on.
  
  Links listed in my last email:
  
  ***********************************************************
  
  ***********************************************************
  
  Please see attached email communication and reach out with any questions.
  
  Regards,
  
  **** ****

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

   

   

  Business response

  06/29/2022

  We stand firm on the account of the work being complete. Mr **** has lied and manipulated the circumstances. The work was complete above and beyond the original agreement. The lien remains until MR. **** takes responsibility and negotiates his Bill. A settlement has been offered for a lesser amount to settle out of court. Mr **** continues to refuse any settlement. We stand firm. Good day and God bless! 

  Customer response

  06/30/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  **** ****

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

   

  Mr. R****'s invoice states that he spent over $17,000 on materials, yet if you tally all of the receipts he provided (as I have done and attached in the spreadsheet "Materials Receipts") the total is just over $9,000.  I shared this with Mr. R**** and he has yet to provide any explanation.

  In addition, there are concerns with the final bill and I have made an effort to notate them on this version of his invoice (labeled "**** Layout - Annotated & Adjusted").  I have added notes and another column of demonstrable expenses and am available to provide clarification or answer any questions with that.
  

  Furthermore, the project was many months behind schedule.  I was initially told 4-6 weeks and that it would start in September (unfortunately I did not get that in writing).  I was subsequently told on 19 Jan by the contractor at the house that it would be done the following week, on 2 Feb by Bill that it would be done the following Tuesday, and then on 10 March that it was all done.  In spite of all of this, the work was never finished (as shown in the photos I initially submitted).  Given that Mr. R**** left the site on 10 March and it took until 3 June to release the lien he had placed on the property, I am at a loss for a minimum of three months of payments on the home (and more than that if you consider the initial and subsequent deadlines that were provided and not met).

  Mr. R**** did agree at one point (via text message on 28 Apr, see attached communication) that he would drop the lien and that we could move on, but has since rescinded that offer.  In both that 28 Apr text and this most recent communication to the BBB he has accused me of misrepresenting the situation - I am happy to provide documentation for any of the claims I have made and I have all of the communication between Mr. R****'s company and myself on file.

   

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