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Find a Location

Santa Fe Spa Center has 1 locations, listed below.

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    Business ProfileforSanta Fe Spa Center

    Beauty Supplies

    Current Alerts For This Business

    Alert:

    In September 2022, BBB Serving New Mexico and Southwest Colorado investigated Santa Fe Spa Center By Voupre business practices. This investigation was prompted by consumer inquiries, complaints, and consumer reviews.

    BBB made inquiries to Santa Fe Spa Center By Voupre via email and postal mail asking the following:
    Description of services offered by Santa Fe Spa Center By Voupre. Documentation/certificate of Santa Fe Spa Center By Voupre for being authorized location/seller of Voupre. Additional information for their business such as: contact information, additional locations, websites, and any additional business names.

    In September 2022, Santa Fe Spa Center By Voupre responded to BBB’s initial letter. The following is a summary of response received: 
    Sell Voupre skincare and Avologi LED Facial products. Provide skin consultations and demonstrations of products. Although BBB does not see a listing for Santa Fe Spa Center By Voupre on VouPre's website. BBB asked the business for documentation/certificate of being an authorized location/seller of Voupre. Santa Fe Spa Center By Voupre provided BBB with an agreement for selling Voupre products. And they provided current business names and contact information for the business.

     

    Should you have difficulty with a purchase, immediately contact your payment provider such as your credit card company, your bank, electronic draft company, prepaid card, etc. Filing a dispute is time sensitive and should not be delayed.


    At-a-glance

    Customer Reviews

    1.29/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Skincare, Facial Products

    Business Details

    Location of This Business
    208 W San Francisco St Ste B, Santa Fe, NM 87501-6415
    BBB File Opened:
    3/18/2022
    Business Incorporated:
    7/23/2019
    Type of Entity:
    Corporation
    Alternate Business Name
    • Santa Fe Spa Center By Voupre
    • Queen Bee
    • SHM group 2019 INC.
    • Kamea 12
    Business Management
    • Mr. Christopher Imbo
    • Mr. Sahar Hori, President
    Contact Information

    Principal

    • Mr. Sahar Hori, President

    Customer Contact

    • Mr. Sahar Hori, President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/14/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    10/12/2023 Santa Fe, NM Plaza on vacation. I was approached handed a small sample of lotion from an unidentified salesman from a shop without signage. He then told me he wanted to give me a free gift. A saleswoman also told me that he wanted me to go inside and see what they do and that he was going to give me a free gift. I went in and a 2nd salesman had me sit in a chair like at a salon and he stood in front of me and applied an eye cream. He then wasn't giving me anything for free but was selling the eye cream. He and the first man talked back and forth about what they could sell the cream to me for. I finally agreed to buy the cream. He had me follow him to the register and there was no signage about store policies. He never once said anything about policies. He charged my card but did not give me a receipt. I later received a text with a link to my receipt. I had asked a question about other skin issues and he brought over the first man and they led me to a chair in the corner and both stood in front of me. The man put product on me and used a red light device and kept talking about all these things it could do and when finally said price I told him I couldn't afford it, he kept coming down on price and I kept objecting, he then told me to give him my card and he took my credit card and ID. The second man was around and talking about a product warranty that needed to be completed. The man showed me a price as I was initialing something on the iPad that I thought was the warranty. The receipt was put in the bag and I didn't look until after I returned to Colorado. No verbal indication of policy and no in-store signage. Throughout experience both men asked for hugs and the 1 asked me to kiss him on the cheek. I have ptsd from complex trauma and their tactics triggered me and I felt unable to leave the store with them physically in front of me and to me, the man basically stole my cc when he told me to give it to him. I have tried to contact the store to no avail

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Juanita V

    1 star

    06/12/2024

    I too was sucked into eye cream for $400! High pressure and I can't believe that I caved in and bought it. Also didn't see the ***** FINAL until the next day when I wanted to return item!! Scam artists. Learned a hard *******

    Local BBB

    BBB Serving New Mexico and Southwest Colorado

    BBB Reports On

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