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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
3/09/24 placed order thy took my money never sent order number or order thy took money out of my account left 3 voice messages, and email no respondsInitial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed my order with this company on February 16th. It had a timeline on the bottom right before you add the item to your cart, stating that I would receive my order by February 28th. I also paid extra to expedite processing and shipping to make sure my order arrived on time. On February 26th, I still hadn't received any tracking information so I reached out to them to inquire when my order was going to ship. They provided me a tracking a number later that evening. I received notification this morning on March 10th stating that my order was out for delivery. I double checked before noon and it stated it had been delivered. I immediately went to retrieve it from my mailbox when I realized it was not there. I checked the tracking site again and asked for proof of delivery. The photo that was taken, had my package in the shopper's hand with the building address in the background. The package clearly had my address listed as **** ****** **** **** *** ** ******** ***** *** ***** and the building that they delivered to was ****. I contacted the company again and forwarded them the proof that my order was never received and was shipped to the wrong address. I advised them I no longer wanted the order and the only resolution I wanted was a refund. My order was supposed to be an anniversary gift and not only was it late but it was never received. The company reached out claiming that they delivered it to the correct address. I responded with the proof again that it was delivered to the wrong address and reiterated I wanted a refund. They disregarded that and now they're saying I have to wait for them to double check a few other departments. I just want my money back.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.