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Complaint Details
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Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased power lift recliner w/heat & msg Also purchased 4 yr extended warranty June 11, 2020. March 15 2022 lift control failed no up or dwn. March 31 2022 visited store met by salesman. I explained my problem. And was advised to call warranty ph ###-###-####. Called above number explained my problem and was advised they would call next business day (no call ever came). Called again 3 or 4 days late was then advised they would send a Tec (24-72 hrs) never happened. April 8 called warranty again, response will call next business day (nothing) April 11 called warranty again and was told tec would come from the store (nothing)Business response
05/12/2022
The claim was through a third party, however we are in contact with our guest and working to resolve the issue.Customer response
05/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* **********
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Contact Information
901 Saint Michaels Dr
Santa Fe, NM 87505-7627
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | 11:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.