ComplaintsforDomain Networks
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Company disguised themselves as my domain name provider and used ******* info to catch the eye. To gather $289Business response
06/11/2024
Hello,
Thank you for reaching out. The letter they received was NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service. The payment of $289 covers a full year of listing in our directory and is 100% optional. Upon searching she did not make any payments for our services; If they did, we would gladly issue a refund.
Thank you,
****** ********Initial Complaint
05/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This company sent an unsolicited letter attempting to receive payment for a website that is hosted and registered with another company.Initial Complaint
05/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Our Lodge Secretary Paid what "looked" like a invoice from ****** ********. It is clearly meant to look like a invoice to keep our website domain. The secretary is 75 years old and did not look closely enough to see it was a marketing ploy. They ayre well aware of what they are doing figuring most people or business wont look that closely at it. I have made multiple attempts to reach out to them asking for a full refund to no avail.Business response
06/06/2024
The letter the customer received was a marketing piece advertising our service. We maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional. Since the customer paid in error, I have issued the refund.Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The business has provided no identifiable domain listing services, nor is there any contact information for the business to inquire about the services. ****** ******** is one of several similarly named and questionable domain services businesses. This particular issue was identified upon a change in administration that questioned the legitimacy of the services.Business response
06/06/2024
The letter the customer received was a marketing piece advertising our service. We maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional. As they paid in error I have issued the full refund for the customer.Customer response
06/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
**** ********Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 8, 2023, we paid Domain Networks from a document that appeared to be a bill for our website domain. We pay someone else for this service. It was misleading and we would like a refund in full for our $289. We cannot get a response by telephone.Business response
05/22/2024
The letter the customer received was NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service and clearly states this. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional.Customer response
05/23/2024
********** ********
I am rejecting this response because:
We requested a refund from you via email on the same date as this complaint. The letter we paid from appeared to be an invoice for our website domain. Subsequently , we received an invoice from our actual website domain provider. We do not want to be listed in your directory, and as a small non-profit we cannot afford to pay something that should not have been paid.Please refund in full.
******** **** ********** * *** ****** ** ** ******** **** ****** ** * ****** *** ******** **** **** * ****** *** **** *** ********* *** ********* ** *** ******** **** *** ******* * ****** *** ********* **** ** ****** *********Initial Complaint
04/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear Sir/Madam: I am the President of the ***** ******* ***** ***** *********** ******* ***************, a small IRS and State of California registered 501c non-profit organization established and managed by former U.S. Peace Corps Volunteers for public educational, community service and social purposes. On July 17, 2023, our Treasurer received a "bill" for payment of $289 for services associated with the *********** web site (copy attached). In fact, our domain services provider is Network Solutions and our web host is Squarespace. Furthermore, we canceled web domain registration for *********** some years ago. However, due to the format and wording of the communication received from ****************** with its demand for payment, our Treasurer mistakenly effectuated full payment to the firm via our association's bank debit card on September 6, 2023 (copy of receipt attached). The payment was made in error under the false understanding that the demand for payment related to services rendered under an existing business relationship, when in fact no prior relationship existed. In addition, no services were received in exchange for the consideration paid. The basic elements required for the agreement to be a legally enforceable contract under the Uniform Commercial Code, namely genuine mutual assent, expressed by a valid offer and acceptance; adequate consideration; capacity; and legality, are absent. We are therefore seeking full refund of the amount previously paid consistent with the vendor's stated refund policy. We have previously contacted the firm directly by phone and in writing to request a refund, but to no response. Thank you for your assistance. Sincerely, ******* ********* ********* ***** ******* ***** ***** *********** *************Business response
05/22/2024
The letter the customer received was NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service and clearly states this. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional.Business response
06/24/2024
Thank you for reaching out. The letter they received is NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional. We have already issued a refund to the customer as they paid for our services in error.
Thank you,
Domain NetworksCustomer response
06/25/2024
Complaint: 21619598
I am rejecting this response because:
The first refund check referred to by Domain Networks was never received.Domain Networks have stated that they have issued a replacement check and we are awaiting receipt.
Regards,
Charles Feinstein[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This business sent me a bill FOR $289 by postal mail, presort bulk mailing ********* MIXED AADC 296 They utilized my business listing of ** **** ***** Services on ****** and my domain listing of *************** on ************* as a means of getting my contact information.. The following is what they claim as services: Description of services: Annual Website Domain Listing Subscription Includes: Annual Domain/ Business Listing on ****************** I have never contacted this business in any way. I've never heard of them before today. The first thing I did was run a ****** search with their business name plus "scam". The first result mentioned their scam. So, I immediately visited the BBB website and commenced to file a complaint. I have not and will not remit any payment to these scammers! I feel for those that have or will. Thank you for your help, ** ********Customer response
04/02/2024
Please make your communications easier to read! gray text on a gray background and blue text on a blue background really isn't very easy on the eyes.
******* ********Initial Complaint
03/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Domain Networks is mailing us a bill for our domain. They have no authority to take payment, and are not affiliated with our domain. I have attached the bill from Domain Networks along with a copy of our current billing with ******* showing we are paid through August 09, 2028. As far as I can see, this is a scam. I am requesting that Domain Networks no longer contacts us unless they can prove that they are affiliated with ******* showing permission. In addition, address the billing discrepancy.Business response
04/15/2024
I apologize for the inconvenience; I have placed you on our DO NOT CONTACT list. if you for any reason receive any other mailers please emailed me and I will get you removed immediately. Thank you.Customer response
04/15/2024
Complaint: ********
I am rejecting this response because:They are trying to get people to pay a bill by falsely advertising themselves as the bill collector for website accounts they do not represent. The mailing (letter) I received directly asks for me to go to the link and enter payment information for our current website hosting. This was NOT an advertisement asking for us to use their services. They need to be flagged as fraud, as they are spamming people with fraudulent requests to collect credit card information or funds that are not relevant to what is communicated on the letter they send out.
Regards,
***** ******************[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Initial Complaint
03/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received what appeared to be a billing invoice from Domain Networks with my domain name and a correct address. It's the time of year when I should be renewing, so I didn't think much of it, and I gave it to my assistant to remit payment, which she did. Afterward, my husband took a closer look at the statement and began to question its validity, as it says "Marketing Services," and "This is not a bill," in the fine print. I paid $289.00 for this very effective scam. I attempted to call the phone number on the invoice and was sent to voice message. I emailed ***********************, requesting an immediate refund and to stop any/all recurring payments or renewals. I also notified them that I am reporting this to the BBB. While this is embarrassing, it's quite alarming that something this sophisticated is out there, and there must be countless others who make the payment, thinking nothing of it until having to remit payment for their existing domain name. I would like assistance is making sure that our payment is refunded. Additionally, I did not see the address they are using on the invoice in your records, so I hope that it helps that you have another address for this company.Business response
04/15/2024
I have indeed refunded your payment that was made in error as I do for anyone who pays mistakenly. I apologize for the inconvenience.Initial Complaint
02/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Domain Network sent what appeared to be an invoice for an ongoing service, to renew my domain name ("********-*********"). They did not indicate they were offering a new service and that it was a directory listing service. I paid what appeared to be a bill (to keep my domain name) in error on Dec. 20, 2023 via check # **** on my business checking account. I've called them and left messages and have not heard back. I would like a full refund sent to "***** *** ****** ***** ***** *** ******** ** *******Business response
02/14/2024
I apologize for the inconvenience and confusion, I am the only one who answers the phones and I always do call backs, I am not sure what happened or why I did not receive your messages, but I have gone ahead and processed a refund for you, it will be mailed out Friday and should be to you within a week or so. I apologize again for the inconvenience.
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Customer Complaints Summary
94 total complaints in the last 3 years.
27 complaints closed in the last 12 months.