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Find a Location

Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLithia Chrysler Dodge Jeep Ram Fiat of Santa Fe

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This Company's business is New Car Dealers

    Business Details

    Location of This Business
    7401 Cerrillos Rd, Santa Fe, NM 87507-8076
    BBB File Opened:
    6/15/1993
    Years in Business:
    19
    Business Started:
    9/28/2004
    Business Incorporated:
    8/20/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2348 for this business, issued by New Mexico Taxation & Revenue - Motor Vehicle Division. The expiration date of this license is 3/31/2025.

    These agencies may include:

    New Mexico Taxation & Revenue - Motor Vehicle Division

    1100 South St. Francis Drive

    Santa Fe NM 87504

    (888) 683-4636

    http://www.mvd.newmexico.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Lithia CJDSF, Inc.
    Business Management
    • Mr. Richard Gonzales, Service Manager
    • Mr. Bryan DeBoer, President
    • Mr. Chris Holzshu, Executive Vice President
    • Mr. Lee Sorenson, Service Manager
    Contact Information

    Principal

    • Mr. Bryan DeBoer, President
    • Mr. Chris Holzshu, Executive Vice President

    Customer Contact

    • Mr. Richard Gonzales, Service Manager
    Additional Contact Information

    Fax Numbers

    • (505) 474-0753
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Since I bought the truck it has been in the shop a total of 6 times 4 of the 6 time has been because of the same transmission issue which was caused by a technician that stripped my bolts as well as not completely doing the full services that was requested to get down which cause another issue with my brake lines out of the 2 years that I’ve owned the tru k I have had it less then half of the time due to being in the shop with them

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Norbert G

    1 star

    05/08/2024

    Jeep customer care does NOT stand behind their expensive product. In a recent recall I was without a vehicle for over 4 months forcing me to rent transportation causing a bill of over $10,000 and submitted receipts only to be reimbursed 30% of the expense. ***** from service was helpful but had limited resources. What a blow, Jeep , you need to stand behind your expensive product.!!

    Local BBB

    BBB Serving New Mexico and Southwest Colorado

    BBB Reports On

    BBB reports on known marketplace practices.

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