ComplaintsforMercedes Benz of Santa Fe
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Date of interaction was 12/1/23. Dealership has a car marketed as new. It's not new. It has 4000 miles on it and has been used as their loaner car. Still tries to sell it at FULL price (fine, they are a business and can do whatever they want). I look up the car to find that it has a recall on it that is still open. So not only are they trying to sell me a car with a recall on it but they are loaning it out to clients despite that the recall is for a safety issue with the car. (Recall is not brand new - recall is from 9/11/2023).Business response
01/02/2024
Mercedes-Benz USA allows for a loaner vehicle with up to 8,000 miles to be leased as a new vehicle. Additionally, we would not knowingly sell or lease a vehicle with an open recall. It is our policy to ensure those are addressed prior to any transaction. At the time Mr. **** inquired about the vehicle, the recall work had already been completed.Customer response
01/03/2024
Complaint: ********
I am rejecting this response because:This is just a technicality when the dealership blatantly knows this is not a new vehicle. This recall has been in place for awhile. So you knew about it already. Worst yet, it's a safety issue and the dealership is using it as a loaner vehicle.
Regards,
***** ****[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.