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ComplaintsforHubbell Electro-Mechanical
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Complaint Details
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Initial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Hubbell Electro-Mechanical installed a 5-zone heat pump air-conditioner at my residence on April 23, 2019. It carried a 12-year Mitsubishi Electric warranty on the compressor and parts, along with a 12-year labor warranty under a premium protection plan. On June 15, 2023, the system malfunctioned. I called Hubbell and ****** ****** insisted that I provide a credit card before they would make a service call. A technician from Hubbell assessed it on June 16, identifying a faulty board in the main unit. After a system check with Mitsubishi technical support on June 21, he confirmed the rest of the system was operational and would order a new board, projecting its arrival in 2-4 weeks. On June 16, 2023, I was charged for the above service call in the amount of $145.29, which I feel is wrong based on the 12-year labor warranty. At the 4-week mark, I reached out to Hubbell and spoke with ****** ******, who indicated a new delivery time of 4-6 weeks. By Aug 2, six weeks in, ****** informed me the board had arrived and a technician would attend to it the next day. However, on Aug 3, the technician realized the board was incorrect. Despite assuring me the right board would be dispatched overnight, by Aug 4, ****** expressed difficulty contacting the supplier. By Aug 7, she mentioned the delay was due to pending payment by Hubbell's owner. Finally, on Aug 9, she confirmed the payment but failed to provide shipping details, breaking her commitment to follow-up by 2:30pm. I am requesting Hubbell honor the terms of the warranty and repair this unit without further delay. I also want to be refunded $145.29.Business response
08/17/2023
This has been resolved.Customer response
08/22/2023
Complaint: ********
I am rejecting this response because:
The unit has now been repaired, but I haven't been refunded $145.29.
Regards,
***** *****[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Customer response
08/30/2023
I have attached the 12 labor warranty documentation. please let me know if you need additional information. thank you, *****Initial Complaint
11/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hubbell Electro-Mechanical installed a mini-split system in my home on January 5, 2021. The installation agreement included the clause "********** ******** warranty is 12 years on compressor and parts; our warranty is 2 years on labor and misc. material." In June 2021, one of the units began leaking, and a service technician arrived on June 28. The technician stated that the condensate pump was miswired, so that it had never actually operated, but he said that a different pump would be better suited for the installation, and replaced the pump. I would have considered the work as rectifying a problem with the installation, so that the warranty wouldn't even be an issue, but in any case, clearly the warranty applies. So I was very surprised to receive a bill for $519.42 for the service, on August 26. I called Hubbell, and the person I spoke to agreed that the work was covered by the warranty, and that I should disregard the bill. On three subsequent occasions, Hubbell has sent me another bill for the same service.Twice more I called the office, and was told the work was covered by the warranty, yet the billing won't stop, with the fourth bill arriving today, Nov. 22. I don't know how to make it stop; I feel like this is a predatory billing practice. I am worried that Hubbell may put a lien on my house. Calling them, three times, has accomplished nothing, so I am trying filing this complaint, not knowing what else to do.Business response
12/14/2021
****:
As I mentioned, you were inadvertently and incorrectly billed on 6/26/21 for condensate pump replacement. As such you can discard the invoice.
Sorry for the hassle.
John O*****Customer response
12/14/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *********
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.