ComplaintsforEmpower Fitness
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Complaint Details
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Initial Complaint
01/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Just realized Ive been getting charged for gym use since 11/13/2020. I filled out a cancellation form which theyve stated they dont have in their files. I went to the gym and it shows my last time attending was 12/13/2020 Ive reached out to both owners and was told that the contract I signed states they will continue to bill unless there is a cancellation form filled out. I told them that I did fill it out but they arent able to locate it. I dont view my account close enough to have caught this the past 2 years ( I know thats my fault ). And I dont have a copy of the cancellation either. Id like to be recompensated for the funds taken Is there a case for me or am I just out of luck?Thanks ****Business response
01/23/2023
**** said it himself. We have zero proof of his claim of cancel and do not freely give out money because "he said so". We keep very good records and provide all customers with receipt of cancel. His story also changed three times or more, could not give actual date ranges and then took to social media slandering not only my business, but my wife and child. **** is known in this community for this type of behavior even telling a family member he hopes his wife dies of covid. We searched for over 2 hours going through files and I really wanted to find it because of the type of person he is but had no luck. If this continues, we are leaning on a restraining order.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.