ComplaintsforHoliday Inn Express & Suites Ely
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Complaint Details
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Initial Complaint
04/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was trying to reserve 2 hotel rooms: room1: Double Queen bed, Room2: One King bed for the 13th-14th one night). I reserved the rooms via hotel's website. I had to put guest one's name and that automatically created an account with my friend's name. Not only that I had to buy one hotel room at a time and the website corrected the date back to the 12th (not the 13th like I wanted). I had to buy the rooms for the 12th then readjust the date to the 13th. I did this and the confirmation numbers that I was given were the same two confirmation numbers as before just the dates changed to the 13th-14 no charge it stated on the website since I changed it within minutes after making the reservations. When I arrived to the hotel today (13th) receptionist said they had charged my card yesterday for a "no show" for both rooms. For today I only had one room reserved (King size bed) no other rooms were reserved either. I had to buy another double queen size hotel room. So for everyone doing the math, I had to pay for 5 rooms (since I had the two reservations and yes, everything was already being charged) then the 2 rooms charged for the day before and still had to pay for 3rd room because the receptionist named Tru could not find the other reservation number, even after giving all the confirmation numbers and dates I showed her via email. I called the reservation hotline and they had to call the receptionist Tru to find the reservation number since they could not see it on their end either. I also told them about all the confirmation codes all three of them (yes two rooms are with the Double Queen beds and one room with a king bed). Those are the only confirmation codes I received. Now spent over $1,000 on what was supposed to be for two rooms and not five rooms.Initial Complaint
08/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Stayerd at holiday inn express night of August 21, 2022 - NO internet in room *** - they were unable to fix - asked for a reasonable doscount - given a PALTRY 10% off. This outfit kept $100. of MY money for so-called possible room damage. I have asked THREE TIMES for MY money back, which this place has been using for cash-flow noe FOR 12 DAYS ! Want MY $100. returned and will NEVER stay at this place again . . nor will any business associates or friends !
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.