ComplaintsforBosch Home Appliances Repair Comp.
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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid $2703.12 for a Bosch refrigerator August 5, 2022. By March had to have ice make fixed. Had to have it fixed again in August and again in ocotober. It broke a week later in October. Bosch said to get Dr ********* back out again. They said they cant repair it. Bosch said to send in documentation for replacement. Since October I have been given the run around. 5 different case numbers and then they tell me they dont have repair records. The appliance repair has sent them and he would not have been paid if they didnt have records. On March 7 they said they had everything they needed and I would have an answer in 3-5 days. Then April 24 still no answer they told appliance repair man I would have to keep calling until someone would help me. Then we called on a 3 way call and they said they didnt have records so appliance repair sent them what they needed. So today May 6 I call and they say they still dont have records.Initial Complaint
02/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a Bosch Refrigerator from ******************* on 10/27/23 & delivered on 11/1/23We noticed that the ice maker was not working on 12/11/23..Called & reported to ******************* that freezer wasnt working they said we are now under manufacturer Warranty with Bosch Appliance. Called Bosch on 12/12/23 reporting this matter to them and they sent a Technician from BUY RITE to see it on 12/18/23, Buy Rite said it needed a ************* The Technician put the mother board in on 12/29/23. We call on 12/30 telling Buy Rite Ice Maker still isnt working. Buy Rite sent another Technician out on 1/3/24 and said we needed yet another part. On 1/11/24 The Technician put that part in and that didnt work. Reported this to Bosch Appliances on 1/12/24 and told them that it still dont work and that we want a replacement and they said they need paperwork from Buy Rite stating this.We are 82 years old and in DEBT for $3000.00 for a broken refrigerator and no one wants to help us replace this with a new refrigerator.Can someone please help us get our replacement I think we have been more than patient with these companies.I also put a complaint on Buy Rite and will put one in for ******************** for not trying to help us during this whole situation.Thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.