ComplaintsforHometown Appliance Repair
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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3/18/24, ** referred us to Hometown Appliance Repair, LLC (formed on 11/11/21) to install an ** replacement part on our microwave. On 3/19/24, we spoke with ****** *************************, the owner who we later learned runs this business from a residential address of **********************************************. We relayed **'s message and requested an appt. for the repair services. On 3/20/24 ******* called confused about our address, which we provided again, and he advised there would be a $75 repair service charge to replace the magnetron which was still under warranty with **. He advised it would take 5 days for the part to arrive. On or about 3/27/24, we called ******* who said ** didn't approve the work order which we later learned was because ******* failed to provide our correct address to ** which had to be rectified. On or about 4/3/24, ******* claimed ** still didn't have the correct address and told us to call ** ourselves. We did, at which time ******* claimed the part had actually been shipped on 4/1/24. Ultimately, the part was either never shipped and/or ******* never had any intention of completing the service repair, so we contacted him again to request a refund of the $75 repair fee. Initially, ******* agreed to the refund, but then he reneged and laughingly said, **** me," as he hung up the phone. On 4/11/24, we followed up on the refund, and ******* again laughingly asked what we were "gonna do about it." We will separately address with ** its referral to a subpar, dishonest, fraudulent company who unlawfully stole monies under false pretenses; however, it's also necessary to file the instant formal complaint seeking the BBB's assistance for potential resolution. Finally, it's important to share this experience with the public to hopefully prevent ******* from taking advantage of any other unsuspecting customers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.