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Find a Location

Imperial Auto & Truck Service Center has 1 locations, listed below.

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    Business ProfileforImperial Auto & Truck Service Center

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/6/2018

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1251 American Pacific Dr STE 101, Henderson, NV 89074-8989
    BBB File Opened:
    8/9/2007
    Years in Business:
    17
    Business Started:
    1/19/2007
    Business Started Locally:
    1/19/2007
    Business Incorporated:
    1/13/2007
    Accredited Since:
    11/6/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Loren Kiner, Owner
    Contact Information

    Principal

    • Mr. Loren Kiner, Owner

    Customer Contact

    • Mr. Loren Kiner, Owner
    Additional Contact Information

    Fax Numbers

    • (702) 644-9281
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    will h

    1 star

    09/05/2024

    Do you want to spend a premium labor rate for your fully detailed classic car for it to be treated like a beater corolla? Left outdoors 24/7 after being promised multiple times it wouldn't be. Do you want a shop to charge you for work not performed at all? Do you want lied to your face and Excuses galore Do you want to have to repossess your car because after a solid month basically nothing has been done? Then Imperial is the shop for you. I wouldn't let them work on my Huffy at this point. After nearly a month I had to pay a $2400 ransom to get my car back in worse condition than I dropped it off and literally broke down on the way home. My main complaint was on longer drives it would lose power and die. They had it a month and guess how much they drove it. LESS THAN 4 MILES!! tell them it dies on long trips and they figure 4 miles over a month was sufficient? It took 12.6 for it to die on the way home. I also stated the belts squeal and I wanted them replaced. They might not have needed replaced but i wanted them replaced. I paid for them to be replaced. Shocker, not only were they not replaced but the tensioner was loose. It was loose when it went in causing the squeal and still loose when it came out because they never even looked at it. they marked me as a sucker and took advantage. STAY AWAY FROM IMPERIAL AUTO!

    Local BBB

    BBB of Southern Nevada, Inc.

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