ComplaintsforEcloud Secure, LLC
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Complaint Details
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Initial Complaint
08/27/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company has charged my bank account $45/month for the past 6 months (Total of $270). I called them 2 days ago and the rep that answered the phone kept trying to tell me I probably forgot I ordered their service because it was a cloud storage company, etc. I did not forget anything at all and I only use ***** for my cloud storage services. He rattled off a billing address on I think ***** Drive in ****** and some other information that wasn't mine and then asked me if the last 4 digits on my checking account was ***** That is the last 4 digits of my checking account which truly concerns me and I have already contacted my bank to change my checking account number. That effort is in process now. Then the rep told me the best he could do is cancel the service with no refund. I asked to speak to a manager but was told a manager would tell me the same thing. I'm here with this complaint hoping the BBB can help me get the $270 this company stole from my checking account.Business response
03/10/2022
Business Response /* (1000, 5, 2021/09/01) */ MS ****** account does show she canceled her account on the 24th, and a note was left on her account that states she insisted her bank would refund the charges. The information we have on file is as it was entered on our website and registered, it was the submission of MS ****** information on our website that resulted in a monthly subscription. To address MS ****** concerns she can expect a refund in the next five business days. Thank you.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.