ComplaintsforRAW Fitness
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Complaint Details
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Initial Complaint
01/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Saw an advertisement for a Black Friday Extended 1 Year Membership at $997 for Raw Fitness. Went into to utilize their free 7-day trial (per website) prior to purchasing. Told via phone by rep for Green ****** location & later St Rose location after completing my 1st day that it was only a 5-day trial despite it not being listed that way on website. Completed 1st day of the trial on 1/19 at 5am-5:45am at St. Rose & spoke with the Assistant GM, ******* immediately afterwards who asked to be shown verification of existence of sale and a 7-day trial which I provided: a link to their website where the advertisement was still up and requesting one to enter their info to purchase ********************************************************************** from their social media accounts advertising said sale. ******* was adamant this was an ************ ended. No end date was listed on their social media or website & form on website was still open, prompting one to enter information to purchase. She advised me to go home & purchase online & the ********** would be in touch. Attempted to purchase at 6:30am. Entered info but was unable to complete. At 6:41am I received a text message excited I was interested in purchasing sale, to complete my purchase, & if I had any questions to give them a call. That evening, Red (Admin) called to let me know sale had ended on 12/31 despite me receiving texts to the contrary & it being available on their website, they wouldnt be honoring but on 1/23 we should chat at 6am. Never showed. Following day, I received a text at 6:41am the sale was still going on & my chart was still waiting for me to checkout. I was unable to purchase. Subsequent visits to site & attempts to purchase revealed that the ad was removed. Called Thursday 1/26 at 4:14pm and Red answered. Reiterated above, advised me ********** had been apprised of situation & would tell me the same. I requested they call me to verify. No one did.Business response
01/27/2023
We have reached out to the consumer directly so that we can talk through the issues and resolve. We did experience a problem with our advertising software not shutting that offer off completely when it ended on 12/31. We have since resolved that issue within the software and want to explain to the consumer. We also want to extend to the consumer that we will honor the purchase of this special offer if they are still interested.
Thank you
Raw Fitness Headquarters
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.