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ComplaintsforMr. D's Fastlane
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On February 12th 2024 at approximately 630 to 7:30 AM. I proceeded to pass ****** to get change to catch the bus. The **** advised me to use the *** in the back of the building. I proceeded to the *** I inserted my card and sought out a $100. With A. $4.99 service be. At I did that 3 times when I checked. It did not dismiss any money either time but I checked my bank. It says that the money had been taken to the contact of the owner. He claims that he knew nothing about it and that he has no control of it. However, the owns the *** outright and being that others were saying not to use the ***. The owner should have been aware and has been aware that his *** is scamming people. When I try to speak to him, he's still saying he has no control. However, the *** company says that he could have been walked through the issue to get the money back he declinedBusiness response
05/09/2024
Hello
Customer was advis** on how to properly dispute the charges with his banking institution. The charges must be revers** by the processors of the transactions. It is my understanding that the money has been properly return** ** to his account. If this is not true please let me know.
Customer response
05/15/2024
Complaint: 21625465
I am rejecting this response because: this is a cash app account and cash app has not returned my funds because they were released to the business and the business has to return my funds
Sincerely,
*************************Business response
05/21/2024
Hello **********;
last time I spoke with you, I was told that the matter had been resolved. If that is not the case then we need to get it taken care of. Please reach out to me at ************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.