Additional Information for Advanced Pure Cleanse

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Advanced Pure Cleanse has 2 locations, listed below.

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  Advanced Pure Cleanse

  2360 Corporate Cir STE 400 Henderson, NV 89074-7739

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  Advanced Pure Cleanse

  3780 Old Norcross Rd STE 103 Duluth, GA 30096-1741

Location of This Business

2360 Corporate Cir STE 400, Henderson, NV 89074-7739

BBB File Opened:

12/3/2014

Alternate Business Name

• Advanced Pure Colon Cleanse

Contact Information

Principal

• Customer Service

Customer Contact

• Customer Service

Additional Contact Information

Website Addresses

• Website 1

Additional Business Information

Additional Info

BBB has received information indicating that Advanced Pure Cleanse fails to provide adequate disclosure regarding the terms surrounding their "free trial" offer. In addition, many complainants state that by the time they realize the product is not what they thought it was, it is too late to get their money back.

The Federal Trade Commission (FTC) offers tips to consider before entering into a free trial offer:

Research the company online. See what other people are saying about the company's free trials -- and its service. Complaints from other customers can tip you off to "catches" that might come with the trial.

Find the terms and conditions for the offer. That includes offers online, on TV, in the newspaper, or on the radio. If you can't find them or can't understand exactly what you're agreeing to, don't sign up.

Look for who's behind the offer. Just because you're buying something online from one company doesn't mean the offer or pop-up isn't from someone else.

Watch out for pre-checked boxes. If you sign up for a free trial online, look for already-checked boxes. That checkmark may give the company the green light to continue the offer past the free trial or sign you up for more products -- only this time you have to pay.

Mark your calendar. Your free trial probably has a time limit. Once it passes without you telling the company to cancel your "order," you may be on the hook for more products.

Look for info on how you can cancel future shipments or services. If you don't want them, do you have to pay? Do you have a limited time to respond?

Read your credit and debit card statements. That way you'll know right away if you're being charged for something you didn't order.

If you see charges you didn't agree to, contact the company directly to sort out the situation. If that doesn't work, call your credit card company to dispute the charge. Ask the credit card company to reverse the charge because you didn't actively order the additional merchandise.

If you feel you may be a victim of fraud, please contact your state Attorney General and/or the Federal Trade Commission at www.ftc.gov/complaint or on 877-382-4357.

Refund and Exchange Policy

• According to the business website, auto-ship products are eligible for a full refund, even if the consumer has used the full supply of the supplement, within 30 days of purchase backed by their 30 Day Satisfaction Guarantee.
  
  Consumers are directed to call their customer service number, (888) 416-6653, to obtain an RMA number before returning the product to their Georgia address. A full refund, minus the non-negotiable $6 restocking fee will be issued to the consumer's credit card within 3-5 business days.
  
  BBB contacted the business on February 28, 2017 requesting clarification as to whether or not the initial trial product was eligible for this return period, as consumers are charged in full 13 days after the order date, allowing for an additional 17 days before the return period lapses. The business has not supplied this information.

Business Categories

Health Products