Business ProfileforTribal Nutrition LLC

On May 13th I received an email reminder Kachava would process my 60day subscription order. ************************************************** I knew I would be traveling so wouldn't be there for the order AND I needed my funds for the travel so I logged into their website, and used their change order option to push this order back to when I'd be back, Aug 30, 2024. The website confirmed Aug 30th date (I didn't think to take a screenshot of it) but as you can see I logged in because they sent me a code. ************************************************** But on May 16th Paypal notified me that the company placed the order anyway (overdrawing my bank account)************************************************** ************************************************** I immediately contacted the company and spoke to a CSR who refused to cancel the shipment and refused to transfer me to a supervisor. In fact she lied to me that it had already been shipped even when I showed her from their website that the order had only been pulled and a label created but was not at **** ************************************************** I was told they would not cancel the order (I subsequently canceled this subscription). I filed a complaint with PayPal, canceled the subscription order there but the company already took my money and refuse to refund me or cancel the order when it was plenty of time to do so. I told her that I WILL NOT be there to collect this package to return it for refund that is why I need it canceled now. She continued to refuse to allow me to talk to a supervisor, escalate it to the next level and eventually hung up on me telling me there's nothing she can do. I request an immediate refund. I gave her all the info from Paypal to do so.