ComplaintsforVegas Valley Hearing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was at Vegas Valley hearing to order new Hearing aids. My pair at the time, one stopped working. I received the new hearing aids in October, 2023. I have severe hearing loss. The new aids squeal and make high pitched ringing constantly through the day. I have been back in to get the aids adjusted. I have called the office. They still ring, I am unable to use the phone at work, except on speaker. I cant hear people talking to me. I am unable to hear the *** I paid $6,500. For hearing aids that don't help me. I am 65 and have worn hearing aids for 30 years. I have not experienced this issue before. My ability to participate in life depends on being able to hear. The company wants me to keep coming in to adjust them. But I still cant hear people talking to me. I want to continue to live an active lifestyle. I have been very limited since I received these new aids. .*************************Business response
03/05/2024
I am in receipt of this complaint. Before we can release any information we need to have the customer sign a HIPPA release.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.