Business ProfileforSunset Station Hotel & Casino

On October 24, 2023, I fell at Sunset Station Casino due to negligence of ripped carpet. This casino is very dangerous and a serious hazard. The carpeting is very run down and has rips, holes and metal pieces sticking up every where you walk. People need to beware that this casino is dangerous. I have suffered with severe headaches, bruises and body trauma due to their negligence. After six months of working with their insurance company with no end in sight for a settlement, on April 10, 2024, I made a phone call to ****************** Di *****-Director of **************** making him aware of what I had been experiencing, which has been delays, lies and procrastination about when my claim would be processed by the insurance company representing them.On April 17, 2024, I spoke to ******************-Director of *************** and his assistant, *****************, concerned that I had not received my check. The insurance company (Sedgwick), had told me and my daughter that the check would be sent overnight on April 15, 2024.I also spoke to *************************-Vice President of **************** he informed me they do not do business in the way the insurance company had been handling my claim and that he would be sending the check to me by Tuesday, April 23rd. I spoke to ***************** on the phone and she told my daughter a different story about the check. She said the Vice President of *************** did not tell her he was going to send the check off by Tuesday. When my daughter spoke to ***************** she explained to her my bills are in collections and I am receiving calls daily. ************ had the audacity to tell her they need to wait. She obviously knows it is going to mess up my credit and that is not the way to talk if you are a professional business lady and especially to someone who got hurt on your property.These people work for Station Casino which is a billion dollar company, they should be more organized and give consideration to people after getting hurt on their property.